Patient Care Coordinator

Upstream Rehabilitation • Clayton, NC

4d • Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join its team in Clayton, North Carolina. This entry-level office position maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator collaborates with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values.

The role includes greeting patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an organized front office. It requires multitasking across computer programs, strong customer service, and handling a range of administrative and practice-management duties. This is a full-time position operating during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require evening or weekend attendance, and additional hours may be needed.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify insurance coverage and collect all money due at the time of service, including patient payments.
• Make welcome calls and monitor and influence arrival rates by providing a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and maintain an orderly, organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off.
• Paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED