Patient Care Coordinator - Front Desk

CPIhealth 9600•Colorado Springs, CO

12d•$19 - $23•Onsite

About The Position

CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. The organization offers state-of-the-art facilities, advanced technology, and a collaborative environment. The Patient Care Coordinator – Front Desk works part-time at a surgical center in Colorado Springs, Colorado, supporting patients and front-desk and business-office operations. The role is scheduled for 20 hours per week and pays $17.11–$21.39 per hour, depending on experience. The position serves patients by greeting them, scheduling appointments, maintaining records, verifying insurance, updating patient accounts, collecting payments, and helping maintain an efficient appointment schedule. It also supports office inventory and equipment, handles records and mail, and contributes to a safe, professional, patient-centered environment. The job description states that listed duties describe the general nature of the work and may change with the employer’s needs.

Requirements

High school diploma or equivalent.
At least 1 year of recent front-desk experience in a medical setting.
Stable work history.
Exceptional customer-service skills.
Ability to multitask, solve problems, and prioritize tasks according to urgency.
Friendly and professional demeanor.
Ability to work cooperatively and communicate effectively with others.
Flexibility, promptness, and desire to be a team player.
Excellent organizational, oral, and written communication skills.
Exceptional attention to detail, with an emphasis on accuracy and efficiency.

Nice To Haves

Knowledge of medical terminology and the medical environment.
Knowledge of insurance.

Responsibilities

Greet and assist patients, schedule appointments, and maintain records.
Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information.
Follow policies and procedures, maintain operations, and report needed changes.
Verify insurance and obtain, record, and update personal and financial information at each visit.
Provide information about outstanding patient balances and collect outstanding funds.
Collect co-pays and create patient receipts.
Demonstrate general knowledge of clinic procedures and answer general questions about them.
Use appropriate customer service skills and proactive communication with patients, speaking clearly and professionally.
Respond to emergencies and assist patients who are ill, distressed, or in need of help.
Maintain the patient waiting area.
Monitor business-office inventory and equipment, order and expedite supplies, verify receipt of supplies, and schedule equipment service and repairs.
Demonstrate CPIhealth values: Patient Centered, nurturing, teamwork, integrity, and innovation.
Clearly explain appropriate patient-related policies and maintain patients’ safety and dignity.
Help keep appointments on schedule by notifying providers and support staff of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Arrange transportation by contacting taxis or family members when necessary.
Ensure vendors and visitors sign in and wear appropriate identification.
Safeguard incoming cash, checks, and credit-card receipts until they are balanced and deposited by a manager or designee.
Open and sort office mail when needed and deliver outgoing mail to the post office at the end of the day.
Scan received paper records into the appropriate patient chart in the EHR.
Contribute to the team effort by completing related duties as needed.