Patient Care Coordinator (Front Desk)

Upperline Health • Kissimmee, FL

1d • Onsite

About The Position

Upperline Health is seeking an energetic, compassionate, and driven Patient Care Coordinator to assist physicians in delivering complex health services in a clinic setting. The position is based in East Orlando and focuses on medical front desk duties, including welcoming patients and ensuring they are checked in accurately and prepared for appointments in a timely manner.

Requirements

• Experience as a front-office receptionist, in an office or healthcare clinic, or in customer service.
• Effective communication skills, with excellent grammar and interpersonal skills.
• Exceptional customer service orientation, including an empathetic, compassionate, and professional demeanor.
• Demonstrated motivation and dedication as a team member, with a stable work history.
• Ability to thrive in a fast-paced, collaborative environment.
• Reliable transportation.
• Ability to pass a drug test and background check.

Nice To Haves

• Prior experience working in a podiatric or orthopedic practice.
• Medical billing and coding experience.
• Experience working with an EMR; Athenahealth experience is preferred.

Responsibilities

• Perform front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and keeping the entrance area clean and organized.
• Assist patients with scheduling appointments.
• Help maintain on-time appointment schedules by notifying physicians when patients arrive.
• Retrieve and file patient records as needed.
• Collect payments from patients.
• Maintain accurate patient records by updating patient information and scanning documents into the EMR as needed.
• Manage office supply inventory, including checking, ordering, and stocking supplies.
• Protect patient rights by maintaining the confidentiality of patient records.
• Assist with additional duties and provide support when requested.

Benefits

• Competitive compensation with an opportunity to earn a monthly team bonus based on clinic metrics tied to the company's mission and quality patient care.
• Career growth opportunities.
• Comprehensive medical, dental, and vision benefits.
• 401(k).
• PTO.
• Parental leave.
• Regular weekday clinic hours.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed