Patient Care Coordinator

AEG Vision • Nashville, TN

5d

About The Position

At AEG, the Patient Care Coordinator supports front desk operations, patient flow, schedule optimization, and coordination across the care team. The role helps deliver an efficient, high-quality patient experience by anticipating needs, communicating clearly, and proactively managing the daily schedule.

The coordinator serves as a primary point of contact for patients, customers, and vendors; handles telephone and digital communications; schedules and confirms appointments; verifies insurance and demographic information; maintains records in the EMR; and supports patient billing and claim preparation. The role also monitors patient flow, coordinates with clinical and optical teams, supports patient retention outreach, and helps keep the front office organized and ready for patients. Other duties may be assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Requirements

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong verbal and written communication skills with a focus on patient-centered service.
• Strong interpersonal skills and ability to collaborate across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Ability to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner and serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments and support provider schedule optimization by managing cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmations and reminders to reduce no-shows and help patients prepare for visits.
• Verify insurance eligibility and patient demographics before appointments; accurately enter and maintain complete information in the EMR.
• Understand insurance plans and communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
• Collect and document charges, co-pays, and payments in the EMR; allocate balances appropriately and support claim preparation and submission.
• Run reports and review accounts to ensure charges are billed, filed, and up to date.
• Monitor patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed.
• Communicate with patients about wait times, delays, and next steps.
• Coordinate with clinical and optical teams to support smooth patient transitions and continuity of care.
• Support patient retention through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Help maintain an organized, clean, and patient-ready front office environment.
• Perform other duties as needed and assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED