Patient Care Coordinator

UChicago Medicine • Chicago, IL

5d • $60,300 - $80,400 • Onsite

About The Position

UChicago Medicine is seeking a Patient Care Coordinator for its Medical Oncology department. Under direct supervision, the coordinator guides patients through the healthcare system and helps patients and caregivers access culturally and linguistically appropriate services in a timely and cost-effective manner. The role coordinates care for high-acuity patients across departments, ancillary areas, and UCM Network sites, with on-site support at the Hyde Park main campus and UCM Network sites. The posting describes the role as 100% onsite and states that candidates must be based in the greater Chicagoland area.

This is a full-time position, generally scheduled for approximately 40 hours per week on a rotational day shift. The stated availability is 7:30 a.m.–5:00 p.m.; the anticipated schedule is approximately 8:00 a.m.–4:30 p.m., Monday through Friday. The position is not scheduled for on-call shifts or weekends.

Requirements

• High school diploma.
• At least two years of experience working in a high-volume, complex healthcare environment.
• Excellent telephone and interpersonal communication skills.
• Proficiency with computer systems and programs.
• Ability to multitask and prioritize.
• Compassionate listening skills to support patients and families experiencing distress related to a new diagnosis.
• Strong interest in and desire for extensive patient and family interaction.
• Experience with and a high commitment to customer service.
• Ability to use discretion and good judgment and maintain patient confidentiality.
• Ability to interact independently and professionally with clinicians and personnel inside and outside UCM.
• Must be based in the greater Chicagoland area.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Serve as a scheduling and care coordination point of contact for patients, scheduling appointments and coordinating referrals for testing, imaging, procedures, surgeries, social work, therapy services, labs, clinical trials, and other hospital or community care and support services.
• Contact patients by phone, email, and/or letter to schedule and confirm appointments and send appointment reminders.
• Obtain prior authorizations, medical records, slides, specimens, faxes, and other items needed to coordinate care.
• Follow up with outside labs and ancillary services for test results and medical records, and share results with appropriate services, including Medical Records and patients’ community physicians.
• Educate patients and caregivers about the care plan and follow up at defined intervals to help ensure patients arrive at appointments on time and prepared.
• Respond to patient and caregiver calls and questions about appointments, ancillary services, and other care coordination matters.
• Review clinic schedules and templates and make adjustments to optimize daily schedules and complete rescheduling in advance.
• Provide patient navigation and care coordination across UCM Network sites.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED