Patient Care Coordinator

Ottobock • Charlotte, NC

3d • Onsite

About The Position

Carolina O&P, now part of Ottobock.care, is seeking a Patient Care Coordinator for its new Charlotte, North Carolina location. The role supports patients throughout their visits by managing front-desk administration, scheduling, communications, documentation, and related clinic operations. The coordinator works with clinicians and patients to help ensure appointments and case documentation proceed smoothly and that patients receive responsive service.

Requirements

• Ability to manage several tasks in a fast-paced environment.
• Customer service experience.
• Proficiency in Microsoft Office and databases.
• Outstanding communication and interpersonal skills.
• Strong organizational skills.
• High school diploma or equivalent.
• At least 2 years of office administrative experience, preferably in a medical, dental, or therapy office.

Nice To Haves

• Experience with medical terminology.
• Knowledge of Medicare and Medicaid.

Responsibilities

• Provide front-desk administrative support, including answering and routing phone calls, taking messages, printing and posting schedules, managing faxes, assisting with appointments, maintaining patient information, and auditing records.
• Coordinate patient communications about scheduling, appointment reminders, financial responsibility, and procurement of medical documentation from referral sources.
• Manage the daily Work in Process in collaboration with clinicians and maintain case documentation in OPIE in accordance with company best practices.
• Help obtain insurance authorizations and meet financial responsibility and medical documentation requirements for patient cases.
• Maintain a clean office environment and coordinate office supplies.
• Accept patient payments, including cash where applicable.
• Perform shipping and receiving for device procurement and delivery as needed.
• Maintain job knowledge through educational opportunities, professional publications, and personal networks.
• Create and maintain reports as needed.
• Ensure customers receive excellent service and resolve concerns satisfactorily.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance
• Generous paid time off
• Company holidays
• Floating holidays
• 100% company-paid short- and long-term disability
• 401(k) match up to 3.5%
• DailyPay by ADP

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED