Patient Care Coordinator

EssilorLuxottica Group•Denver, CO

3d•$19 - $24•Onsite

About The Position

The Patient Care Coordinator supports the daily administration of doctors, visitors, and patients at a local LensCrafters practice. The role coordinates practice functions to connect patients with doctors and support an unsurpassed patient experience, helping establish the practice as a premier destination for vision needs in the community. The position includes administrative, scheduling, customer service, insurance, and office-support duties. Weekend and evening work may be required based on business needs and location.

Requirements

High school graduate or equivalent.
At least one year of strong internal or external customer service skills.
Strong communication and listening skills.
Problem-solving ability.
Organizational skills.

Nice To Haves

Experience in healthcare.
Familiarity with in-store technology, such as point-of-sale systems, patient record systems, and other software applications.
Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
Strong interpersonal skills.

Responsibilities

Greet patients promptly.
Answer telephone calls promptly and in a friendly, courteous manner.
Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment-room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Make reminder calls to confirm appointments and notify patients when orders are ready for pickup.
Record and update financial information, collect patient charges, and file, collect, and expedite third-party claims.
Maintain business-office inventory and equipment, monitor stock, anticipate supply needs, coordinate supply orders with the Practice Manager, and verify receipt of supplies.
Maintain confidentiality of patients’ medical, personal, and financial information in accordance with HIPAA.
Determine medical and vision insurance eligibility according to patients’ current plan coverage.
Ensure office systems are maintained.
Maintain a safe working environment for team members and patients.
Follow policies and procedures, and report changes that are needed.
Contribute to the team by completing related tasks as needed.
Work weekends and evenings in support of business needs, which vary by location.
Meet attendance and daily timekeeping requirements.
Follow company policies and procedures.
Maintain the proper dress code.
Perform other administrative responsibilities assigned by the Practice Manager or required by business needs.