Patient Care Coordinator

American Hearing Care•Jasper, AL

1h•$17 - $19

About The Position

American Hearing Care is seeking a friendly, organized, and patient-focused Patient Care Coordinator (PCC) to support the daily operations of its clinic. The PCC is the first point of contact for patients and helps ensure a welcoming, professional experience. The role manages front office operations, schedules appointments, assists patients with administrative needs, and helps the clinic operate efficiently each day. The position is suited to someone who enjoys helping people, staying organized, and contributing to a patient-focused healthcare environment.

Requirements

At least 2 years of administrative, customer service, or medical office experience.
Strong communication and interpersonal skills, with a friendly, professional demeanor.
Basic computer proficiency, including Microsoft Word and Excel.
Strong organizational skills and attention to detail.
Ability to manage multiple responsibilities in a fast-paced environment.
A growth mindset and willingness to learn and adapt.

Responsibilities

Manage incoming phone calls and schedule patient appointments.
Make a high volume of daily outbound calls for appointment confirmations, follow-ups, and patient re-engagement.
Welcome, check in, and assist patients and walk-ins professionally and efficiently.
Verify insurance eligibility and benefits with carriers.
Enter and maintain accurate patient information in the system.
Process point-of-sale transactions, collect payments, and issue receipts.
Clean hearing aids and assist patients with basic device maintenance.
Maintain an organized, professional front office environment.
Provide a high level of customer service and build positive patient relationships.