Patient Care Coordinator-Williamsville, NY
About The Position
Hearing Evaluation Services of Buffalo is looking for an energetic and motivated individual to manage the front office and represent our practice with professionals. We are a not-for-profit audiology practice in Western New York with several staff members that have been with us for decades. Audiology is often listed as a top healthcare profession and our employees love the work we do! This position is for our Williamsville location. Hours are Monday - Friday -9AM -5PM, Monday/Thursday-11-7 as needed. Travel to other locations will be required; other locations are Tonawanda, Orchard Park and Amherst.
Requirements
- High School Diploma required
- Qualified candidates must have a background in customer service or retail.
- Must be computer literate in all Microsoft Office programs.
- Must be able to work well independently, as well as in a team setting.
Nice To Haves
- Associate’s degree preferred
- Excellent people and customer service skills
- Ability to handle heavy phone work and provide top-notch service.
- Strong organizational skills.
- Excellent communication skills.
- Prior medical/healthcare office experience a plus!
- Independent worker, thinks on their feet.
- Ability to multi-task
Responsibilities
- Handle patient calls and effectively manage schedule.
- Contact patients to confirm appointments.
- Track and report daily scheduling metrics.
- Effectively handle telephone inquiries.
- Greet patients immediately upon their arrival and provide excellent customer service.
Benefits
- Health
- Dental
- Vision
- 401K
- FSA
- PTO
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
