Patient Care Coordinator-Middletown, NY

Sonova International • Middletown, NJ

6d • Onsite

About The Position

The Hearing Care Coordinator works closely with clinical staff to help ensure patients receive quality care and service. In partnership with Hearing Care Professionals at the clinic, the coordinator supports referring physicians and patients by scheduling appointments, verifying insurance benefits and details, and assisting with clinic support needs. The role includes patient-facing service, administrative and payment processing, order and inventory management, equipment upkeep, and community outreach support.

Applicants must complete the HireVue digital interview assessment during the application process for their application to be considered. The clinic is located at 22 Mulberry St, Suite 1-C, Middletown, NY 10940, and operates Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Professional verbal and written communication skills.
• Strong relationship-building skills with patients, physicians, and clinical staff.
• Experience with Microsoft Office and Outlook.
• Knowledge of HIPAA regulations.

Nice To Haves

• Associate degree.
• Prior experience or knowledge with hearing aids.
• EMR/EHR experience.
• Two or more years of experience in a healthcare environment.

Responsibilities

• Greet patients with a positive and professional attitude.
• Call current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations.
• Collect patient intake forms and maintain patient files and notes.
• Schedule and confirm patient appointments.
• Complete insurance benefit checks and authorizations for patients.
• Provide first-level patient support, answer questions, check patients in and out, and collect and process payments.
• Process repairs under the direct supervision of a licensed Hearing Care Professional.
• Prepare bank deposits and submit daily reports to finance.
• Provide general sales support for accessories and patient needs.
• Process patient orders, receive orders, verify pickup, and enter information into the system.
• Clean and maintain equipment and instruments.
• Submit equipment and facility requests.
• Perform general office duties, including cleaning.
• Manage inventory, monitor stock, and submit supply orders as needed.
• Assist with planning and logistics for at least one community outreach event per month.

Benefits

• 401(k) with company match.
• Medical, dental, and vision coverage.
• Free hearing aids for employees and discounts for qualified family members.
• PTO and holiday time.
• No nights or weekends.
• Legal Shield and identity theft protection.
• One floating holiday per year.
• Sales incentive bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED