Patient Care Coordinator-Middletown, NY

Sonova AG•Middletown, NY

7d•$21 - $23•Onsite

About The Position

The Hearing Care Coordinator works closely with clinical staff and onsite Hearing Care Professionals to help ensure patients receive quality care and service. The role supports referring physicians and patients, schedules appointments, verifies insurance benefits and details, and provides other support within the clinic. The position is based at AudioNova’s Middletown, New York clinic, with clinic hours Monday through Friday, 8:30 a.m. to 5:00 p.m. The posting lists pay of $21.00–$23.00 per hour plus a sales incentive bonus. The application process requires completing a HireVue Digital Interview assessment; the application cannot be considered without completing it. AudioNova states that it is an equal opportunity employer and that applicants needing reasonable accommodation during the application or interview process should notify the Director, Human Resources.

Requirements

High school diploma or equivalent.
Previous customer service experience is required.
Professional verbal and written communication skills.
Strong relationship-building skills with patients, physicians, and clinical staff.
Experience with Microsoft Office and Outlook.
Knowledge of HIPAA regulations.

Nice To Haves

Associate degree preferred.
Prior experience or knowledge with hearing aids is a plus.
EMR/EHR experience is a plus.
Two or more years of experience in a health care environment is preferred.

Responsibilities

Greet patients with a positive and professional attitude.
Make outbound calls to current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations.
Collect patient intake forms and maintain patient files and notes.
Schedule and confirm patient appointments.
Complete insurance benefit checks and authorizations for patients.
Provide first-level patient support, answer questions, check patients in and out, and collect and process payments.
Process repairs under the direct supervision of a licensed Hearing Care Professional.
Prepare bank deposits and submit daily reports to finance.
Use general sales knowledge to support accessory sales and patient needs.
Process patient orders, receive orders, verify pickup, and enter information into the system.
Clean and maintain equipment and instruments.
Submit equipment and facility requests.
Perform general office duties, including cleaning.
Manage inventory, monitor and order stock, and submit supply orders as needed.
Assist with planning and logistics for at least one community outreach event per month.