Patient Care Coordinator

Upstream Rehabilitation • Piney Flats, TN

5d • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Piney Flats, Tennessee. This entry-level office role maintains pleasant and consistent clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role requires strong customer service, multitasking across computer programs, and the ability to keep the front office organized.

The position operates full time during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed. The work is performed indoors in a sedentary office environment, with frequent computer and office-equipment use and regular communication with associates and patients.

Requirements

• High school diploma or equivalent.
• Strong communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills.
• Ability to perform sedentary work, primarily sitting, with the ability to stand as needed.
• Ability to communicate and hear accurately to exchange information.
• Ability to operate a computer and office equipment, including printers, phones, keyboards, mice, and copy machines, using gross and fine manipulation.
• Ability to perform repetitive typing and continually view and read a computer screen.
• Ability to comprehend information and use judgment to respond appropriately.
• Occasional ability to walk, stand, and lift, carry, push, or pull 0–20 pounds; rare crawling, crouching, kneeling, stooping, stair or ladder climbing, reaching above shoulder height, and lifting under 10 pounds from waist to shoulder.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner, and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patients’ insurance coverage and manage insurance reporting.
• Collect payments due at the time of service and manage deposits.
• Make welcome calls and monitor and influence arrival rates by creating a positive customer experience.
• Manage the clinic schedule efficiently and route documents.
• Manage non-clinical documentation, caseloads, discharge candidates, and progress notes.
• Monitor clinic inventory and manage personal overtime.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Maintain an orderly and organized front-office workspace and perform other duties as assigned.

Benefits

• Annual paid Charity Day
• Medical, dental, vision, life, short-term disability, and long-term disability insurance
• Three weeks of paid time off
• Paid holidays
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED