Patient Care Coordinator

Clarity Clinic • Arlington Heights, IL

11d

About The Position

The Patient Care Coordinator works closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and other patient-care needs. The role serves as a liaison between patients and providers, helping patients navigate mental health care with professionalism, warmth, and clarity.

The coordinator provides customer service across phone, email, SMS, and the patient portal; maintains patient records; helps coordinate medication requests; supports insurance and billing processes; and assists with clinic operations. The position is full-time and pays $23.00–$25.00 per hour.

Requirements

• Associate degree; a bachelor's degree is preferred.
• At least 1 year of experience in a healthcare or customer service role.
• Strong communication skills and a warm, empathetic approach to patient care.
• Detail-oriented, with strong organizational and problem-solving abilities.
• Ability to work across multiple locations if needed.
• Proficiency in healthcare technology and EMR systems.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Provide exceptional customer service via phone, email, SMS, and the patient portal.
• Serve as the welcoming, professional first point of contact for new and returning patients.
• Respond to inquiries and assist with appointment scheduling, medication requests, and care coordination.
• Assist with patient emergencies or admissions in a calm, supportive manner.
• Accurately maintain and update patient records in electronic health record systems.
• Support communication of provider messages, appointment reminders, and follow-ups.
• Generate and review reports to support smooth, efficient patient care.
• Facilitate medication refill requests and coordinate with pharmacies and providers.
• Communicate medication policies and timelines clearly to patients.
• Explain insurance coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms.
• Verify insurance coverage and collect payments professionally and compassionately.
• Ensure accurate billing and reconcile daily payment batches.
• Greet, check in, and check out patients in a friendly and timely manner.
• Support provider scheduling and maximize appointment slot utilization.
• Assist with clinic operations and leadership initiatives as needed.

Benefits

• Full comprehensive benefits package, including health, dental, vision, EAP services, and more.
• Monthly wellness services reimbursement.
• 401(k) match up to 4%.
• Opportunities for growth and professional development.
• Accrued PTO and sick/wellness days.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree