Patient Care Coordinator

AEG Vision • Hermitage, TN

4d

About The Position

The Patient Care Coordinator supports front desk operations, patient flow, schedule optimization, and coordination across the care team. The role helps deliver an efficient, high-quality patient experience by anticipating needs, communicating clearly, and proactively managing the daily schedule.

Responsibilities include welcoming patients, customers, and vendors; handling phone, email, and digital inquiries; scheduling and confirming appointments; verifying insurance eligibility and patient demographics; maintaining accurate EMR records; explaining insurance coverage and patient financial responsibility; preparing charts and documentation; collecting and recording charges and payments; supporting claims; reviewing reports and accounts; monitoring patient flow and provider schedules; communicating delays and next steps; coordinating with clinical and optical teams; conducting follow-up and recall outreach; and maintaining an organized, clean, patient-ready front office. The coordinator also performs other duties as assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Requirements

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong verbal and written communication skills with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Ability to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner, serving as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments and support provider schedule optimization by managing cancellations, reschedules, and same-day fill opportunities.
• Complete appointment confirmations and reminders to reduce no-show rates and help patients prepare for visits.
• Verify insurance eligibility and patient demographics, and accurately enter and maintain complete information in the EMR.
• Communicate insurance coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits.
• Collect and document charges, co-pays, and payments in the EMR; allocate balances appropriately and support claim preparation and submission.
• Run reports and review accounts to ensure charges are billed, filed, and up to date.
• Monitor patient flow and provider schedules for bottlenecks, delays, or overlaps; communicate and make adjustments as needed.
• Communicate with patients about wait times, delays, and next steps.
• Coordinate with clinical and optical teams to support smooth patient transitions and continuity of care.
• Support patient retention through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Help maintain an organized, clean, and patient-ready front office environment.
• Perform other duties as needed and assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Paid time off (PTO)
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED