Patient Care Coordinator

Compass Health Center•Silver Spring, MD

5d•$22 - $25•Onsite

About The Position

Compass Health Center is seeking a Patient Care Coordinator to provide clerical support for patients at its Silver Spring, Maryland site. The role supports a welcoming, organized, and confidential patient experience in a crisis-level behavioral healthcare setting. The schedule is onsite, Monday through Friday, from 10:00 a.m. to 6:00 p.m. The coordinator greets and orients patients, visitors, and staff; handles incoming calls; supports intake and appointment scheduling; maintains patient records and confidentiality; processes payments; and performs clerical tasks that help the center operate efficiently. The position is part of Compass Health Center, which provides Partial Hospitalization and Intensive Outpatient programs and serves patients from age five through adulthood through onsite facilities and virtual programming.

Requirements

High school diploma required.
One to two years of customer service experience.
Excellent written and verbal communication skills.
Strong organization and planning skills, with attention to detail.
Ability to multitask in a fast-paced environment.
Computer proficiency and ability to learn new software.
Conflict resolution and problem-solving skills.
Ability to work the assigned schedule.

Nice To Haves

Bilingual in Spanish.
Associate degree.

Responsibilities

Greet and orient patients, visitors, and staff entering the building.
Answer incoming calls in a warm and welcoming manner.
Keep the reception area neat and orderly.
Maintain awareness of patients, visitors, and staff in the building.
Complete intake calls and schedule intake appointments.
Contact families to schedule family therapy and outpatient psychiatrist appointments.
Conduct intake for new clients, verifying demographics, insurance, forms, and organizational data for timely entry into charts.
Maintain patient charts and confidentiality in accordance with HIPAA requirements and Compass policy.
Use the Electronic Medical Record system to verify patient appointments and schedule appointments with clinicians and outpatient psychiatrists.
Obtain payment methods, collect payments, and issue receipts for outpatient psychiatry and therapist appointments.
Open and close the facility in a timely manner according to procedure.
Perform clerical duties using computers, office equipment, copiers, fax machines, scanners, and postage equipment.
Perform other related duties as assigned.