Patient Care Coordinator

Nielsen Eye Center•Quincy, MA

4d•$20 - $25•Onsite

About The Position

Nielsen Eye Center is seeking a Patient Care Coordinator for its ophthalmology and eye care practice. The role is based in Quincy, Massachusetts, with travel to the Norwell, Norwood, and Weymouth locations. It is suited to someone interested in healthcare administration who enjoys working with people and values accuracy, organization, and teamwork in a fast-paced environment. The coordinator supports patients from arrival through checkout, maintains accurate and HIPAA-compliant records, handles scheduling and communications, and works with clinical and administrative teams to keep patient flow efficient. The position pays $20–$25 per hour based on experience and is full-time. The schedule is Monday and Friday, 7:00 AM–3:30 PM; Tuesday, Wednesday, and Thursday, 8:30 AM–5:00 PM; and occasional Saturdays, 8:00 AM–12:00 PM. Some flexibility may be required based on office needs. Nielsen Eye Center offers a supportive and collaborative work environment, opportunities for professional growth and advancement, exposure to advanced ophthalmic technology and procedures, ongoing training and skill development, and competitive pay and benefits.

Requirements

High school diploma or equivalent.
Strong customer service, communication, and problem-solving skills.
Proficiency with computers, data entry, and Microsoft Office.
Ability to multitask, stay organized, and prioritize tasks in a fast-paced medical environment.
Reliable transportation and flexibility to travel between all Nielsen Eye Center locations.
Professional attitude and ability to work both independently and as part of a team.

Nice To Haves

Previous experience in a medical office, healthcare front desk, or patient services role.

Responsibilities

Greet and check in patients, providing a friendly and professional experience from arrival through checkout.
Verify and update patient demographic, insurance, and billing information in the Electronic Health Record (EHR) system.
Collect and post patient payments, including co-pays, co-insurance, deductibles, and outstanding balances.
Maintain accurate, HIPAA-compliant patient records and documentation.
Answer incoming calls, respond to patient questions, and schedule or confirm appointments.
Support clinical and administrative teams to maintain efficient patient flow throughout the day.
Communicate with patients regarding appointments, procedures, and financial policies.
Participate in staff meetings and assist with departmental projects or tasks as assigned.