Patient Care Coordinator

Beltone•Salem, OR

3d•$20 - $21•Onsite

About The Position

The Patient Care Coordinator is the welcoming face of Salem Audiology Clinic, creating a positive patient experience while managing clinic operations and building patient relationships. The role involves understanding patients’ hearing needs, helping identify candidates for hearing care, and ensuring the efficient flow of a growing practice. The coordinator works with hearing care providers, clinic colleagues, and home office teams, and may support front-office staff at other locations. This is a full-time position in Salem, Oregon. The posted compensation is $20.00–$21.00 per hour, commensurate with experience and qualifications, with monthly bonus opportunities. The clinic has no late evenings and no weekends.

Requirements

At least 10 years of medical office management experience.
High school diploma or equivalent (GED).
Front-desk medical experience.
Strong computer skills, including experience with word-processing and database software.
Excellent interpersonal skills for working effectively with diverse patients, colleagues, and vendors, including listening, sales, and problem-solving skills.
Excellent oral and written communication skills.
Basic understanding of accounting procedures and good math aptitude.
Strong customer-service orientation.
Excellent organizational skills and ability to manage multiple tasks under strict deadlines.
Ability to input and track sales revenues and balance accounts daily and monthly.
Detail-oriented.
Ability to handle office interruptions, calls, and walk-ins while directing office flow efficiently, and to resume focused tasks after interruptions.
Ability to lift boxes weighing up to 20 pounds.

Nice To Haves

Front-desk experience in the hearing industry.

Responsibilities

Greet and screen patients who call or visit, answer questions about services and promotions, and help secure appointments.
Identify potential hearing-care candidates and leads, and maintain patient flow.
Schedule and confirm appointments, coordinate the provider’s schedule, and make outbound patient-retention calls.
Check patients in and out, collect and record payments, track revenue, and perform accounting tasks such as end-of-day close, bank deposits, posting charges, entering invoices, and processing insurance claims.
Maintain daily, weekly, and monthly reports and tracking documents, and respond to home office requests promptly.
Verify patient information and insurance data, process documentation, and maintain and file patient records and charts.
Work with insurance and workers’ compensation agencies to facilitate authorizations and verify benefits.
Perform administrative tasks, including typing, filing, managing office supplies, and handling mail.
Check in hearing aids and repairs and track and maintain product inventory.
Support grassroots marketing, including preparing physician packets, coordinating educational seminars, and sending recall letters.
Track marketing calls and inquiries from initial contact through the point of sale.
Open and close the office daily and maintain the reception area.
Provide training support to front-office staff at other locations when appropriate.