Patient Care Coordinator
About The Position
The Patient Care Coordinator is part of WellBe’s home-based care team, which provides compassionate care to frail patients with chronic and acute illnesses or injuries. The role supports care coordination across the medical team and the wider care continuum, helping patients access providers, tests, specialists, and social resources. It also helps engage patients who are not currently participating in their care and maintains complete, accurate patient records. The position requires professional, patient-centered communication, sound critical thinking and decision-making, comfort with technology, flexibility, and collaboration with an interdisciplinary team. The work supports WellBe’s mission to help patients lead healthier, meaningful lives by delivering complete care.
Requirements
- High school graduate or GED.
- At least 2 years of experience working for a healthcare practice or hospital.
- High level of professionalism.
- Strong critical-thinking skills.
- Strong customer-centric focus and service skills.
- Strong computer skills, including Word, Excel, and PowerPoint.
- Strong verbal, written, presentation, and interpersonal communication skills.
Nice To Haves
- Medical Assistant certification.
- EMR documentation experience.
Responsibilities
- Maintain digital client records and assist with transitioning hard-copy records to digital format.
- Act as a community resource for patients.
- Conduct patient scheduling, registration, and eligibility verification.
- Manage patient medical records as appropriate and ensure required patient information is entered in the EMR.
- Answer patient phone calls and emails, make outgoing calls, prioritize patient concerns, and respond to non-clinical questions by explaining processes.
- Schedule and coordinate WellBe provider visits, tests, specialist appointments, and social resources.
- Provide positive customer service and treat patients and staff with respect.
- Prioritize urgent patient needs, scheduling for Complete Care Assessments, and efforts to engage patients who are not currently engaged.
- Collaborate with the interdisciplinary team and participate in regularly scheduled team meetings.
- Support APCs with ongoing panel management and quality-of-care efforts, including HEDIS.
- Complete next-day visit chart preparation.
- Use reporting to help providers track and meet or exceed team goals.
- Perform other tasks needed to accomplish the team’s objectives and goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
