Patient Care Coordinator

UnitedHealth Group • Austin, TX

5d • $18 - $32 • Onsite

About The Position

The Patient Care Coordinator supports efficient and effective patient care through general clinic office functions. Responsibilities include patient registration, insurance verification, collecting applicable co-insurance and co-payments, scheduling diagnostic and follow-up appointments, answering phones, and managing medical records and correspondence. The role is based at 1901 W William Cannon Dr, Austin, Texas, with a Monday-to-Friday schedule from 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or GED.
• At least 2 years of experience working in a medical environment.
• Intermediate proficiency with Microsoft applications.

Nice To Haves

• At least 1 year of related medical office work experience, including data entry.
• ICD-10 and CPT coding experience.
• Prior experience with EMR computer applications.
• Working knowledge of medical terminology.

Responsibilities

• Greet patients as they arrive and manage wait times.
• Complete check-in and check-out tasks, including insurance verification, obtaining required pre-authorizations or precertifications, and copying required documents.
• Collect co-payments, co-insurance, and deductibles, and issue receipts.
• Manage the cashier box and daily deposits according to company policies.
• Process walk-in patients and visitors.
• Answer phones, redirect calls as appropriate, assist callers with questions or concerns, and take messages as needed.
• Schedule appointments.
• Maintain medical records, including filing or scanning records and preparing them for schedules.
• Ensure correspondence is scanned and/or filed, process medical-record release requests, and maintain appropriate logs.
• Establish and maintain effective working relationships with patients, employees, and the public.
• Perform other related duties as assigned.

Benefits

• Paid time off accrued beginning with the first pay period.
• Eight paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental, vision, life and AD&D insurance.
• Short-term and long-term disability coverage.
• 401(k) savings plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee referral bonus program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and recognition programs.
• Incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED