Patient Care Coordinator - Front Office (Dermatology)

Skin And Cancer Institute•Riverside, CA

19h•Onsite

About The Position

Skin and Cancer Institute is hiring a full-time, non-exempt, on-site Patient Care Coordinator for its Riverside, California location. The coordinator is the first point of contact for patients and visitors and helps create a welcoming, professional environment. The role manages front desk operations, appointment scheduling, insurance verification, payment collection, and administrative support for clinical staff. The ideal candidate has strong communication and customer service skills, attention to detail, a commitment to patient care and confidentiality, and maintains a professional appearance.

Requirements

High school diploma or equivalent.
Strong customer service and interpersonal skills.
Effective verbal and written communication skills.
Knowledge of primary and secondary insurance types, billing, and documentation procedures.
Proficiency in Microsoft Office, EMA, and Lightspeed.
Ability to stay focused on tasks in dynamic situations.
Ability to maintain HIPAA confidentiality and professionalism.
Confidence and professionalism when requesting and processing financial payments.
Familiarity with HIPAA regulations and healthcare operations.

Nice To Haves

One to two years of experience in a medical office or customer service role.
Additional training or certification in medical office administration.

Responsibilities

Greet patients and visitors, and check patients in and out according to customer service standards.
Collect required patient information at check-in, including NPP, insurance, ID, demographics, and CCOF.
Maintain accurate patient charts, demographic information, and insurance information in EMA.
Keep the reception area and restroom facilities clean, organized, and professional.
Schedule, confirm, and adjust appointments according to company protocols; maintain provider schedules and respond appropriately to schedule changes and extended wait times.
Verify primary and secondary insurance before scheduled visits; identify insurance plan types and authorization requirements; enter payer information into EMA; and maintain the PA log and related documentation.
Collect patient financial responsibilities, including co-pays, co-insurance, deductibles, and cosmetic payments; process cosmetic sales through Lightspeed POS; obtain and document CCOF forms when applicable; document payment notes; reconcile daily payments; and prepare superbills.
Communicate professionally and consistently via Microsoft Teams, Klara, email, and phone during scheduled work hours.
De-escalate and resolve patient concerns and grievances respectfully.
Ask each patient for a Google review in accordance with customer service guidelines.
Maintain HIPAA compliance and patient confidentiality.
Complete daily tasks and end-of-day documentation, and upload documentation to the shared drive.
Support clinical and administrative staff with daily operational needs and perform other duties as assigned.