Front Desk Coordinator - Dermatology

Limitless Male•Omaha, NE

About The Position

The Dermatology Front Desk Coordinator creates a welcoming, professional patient experience while supporting the practice’s daily operations. As the first point of contact for patients, the coordinator handles appointment scheduling, patient check-in and check-out, phone management, insurance verification, payment collection, and administrative support. The role calls for an organized, personable, detail-oriented individual who can multitask in a fast-paced medical environment while providing excellent customer service. The position is full-time, with hours Monday through Thursday, 7 a.m. to 5 p.m. The coordinator works with providers, medical assistants, and management to coordinate patient needs and support efficient patient flow. Duties may include additional responsibilities based on the needs of the practice.

Requirements

Previous medical front desk or customer service experience is preferred.
Strong communication and interpersonal skills.
Excellent organization and attention to detail.
Ability to multitask in a fast-paced environment.
Basic computer skills and ability to learn EMR systems.
Professional, dependable, and patient-focused demeanor.
Ability to sit and stand throughout the workday, operate standard office equipment, and work effectively in a busy medical environment.

Nice To Haves

Dermatology or specialty medical office experience.
Familiarity with insurance verification, scheduling, and payment processing.

Responsibilities

Greet patients and visitors in a friendly, professional manner.
Manage patient check-in and check-out.
Verify patient demographics, insurance information, and required paperwork.
Answer incoming calls and respond to general patient inquiries.
Address patient concerns and direct questions to appropriate team members.
Maintain a clean, organized, and professional reception area.
Schedule appointments for new and established patients, including consultations, skin checks, follow-ups, and dermatology procedures.
Manage provider schedules, appointment confirmations, cancellations, and rescheduling.
Monitor appointment availability and help maintain efficient patient flow.
Schedule follow-up appointments as recommended by providers.
Verify insurance eligibility and benefits; obtain necessary referrals and authorizations.
Collect copayments, deductibles, and outstanding patient balances.
Maintain accurate patient records in the electronic medical record (EMR) system.
Process payments, scan documents, and assist with medical records requests.
Support daily administrative and financial reconciliation procedures.
Communicate with providers, medical assistants, and management; relay patient messages and requests to appropriate team members.
Coordinate patient needs between front-office and clinical staff, assist with scheduling and operational challenges, and support a collaborative work environment.
Provide professional patient service, maintain confidentiality and follow HIPAA requirements, follow office policies and procedures, and complete assigned responsibilities reliably.
Support positive patient experiences, accurate scheduling and records, timely handling of calls and inquiries, efficient patient flow, and accurate check-in, check-out, and payment processes.