Patient Care Coordinator

Wellbe Senior Medical•Atlanta, GA

About The Position

The Patient Care Coordinator is part of WellBe’s home-based care team, which serves frail, elderly, and medically complex patients with chronic or acute illnesses or injuries. WellBe’s physician-led geriatric care model brings care to patients and coordinates services across the continuum, including care in the home, hospital, skilled nursing facility, assisted living, palliative care, and end-of-life care. The team partners with patients’ primary care physicians to deliver geriatric medical care and social support. The coordinator handles patient calls and emails, schedules and coordinates provider visits, specialist appointments, and diagnostic tests, supports patient engagement, and maintains complete and accurate records. The role also helps coordinate care with the interdisciplinary team, supports providers’ panel-management and quality efforts, and contributes to a positive, patient-centered service experience. The position requires comfort with technology, critical thinking, flexibility, and collaboration. The role requires no travel, although the description notes the ability to drive to patient locations. Compensation is $20–$22 per hour. Employment is contingent on a pre-employment drug screening and a background check; ongoing employment is also subject to the company’s drug-free workplace policy and monthly FACIS checks.

Requirements

High school diploma or GED.
At least 2 years of experience working for a healthcare practice or hospital.
Strong critical-thinking skills.
Strong customer-centric focus and service skills.
Strong computer skills, including Word, Excel, and PowerPoint.
Strong verbal, written, presentation, and interpersonal communication skills.
High level of professionalism.
Ability to lift up to 20 pounds; patient moving, lifting, or transferring may involve lifting up to 50 pounds and assisting with weights over 100 pounds.
Ability to stand for extended periods.
Fine motor skills and visual acuity.
Legally authorized to work in the United States without current or future employer-based visa sponsorship.
Successful completion of a pre-employment drug screening and background check; continued employment is contingent on applicable drug-free workplace compliance and satisfactory FACIS checks.

Nice To Haves

Medical Assistant (MA) certification.
EMR documentation experience.

Responsibilities

Practice WellBe’s mission of helping patients lead healthier, meaningful lives by delivering Complete Care.
Update and maintain digital client records and assist with transitioning hard-copy records to digital format.
Act as a community resource for patients.
Conduct patient scheduling, registration, and eligibility verification.
Manage patient medical records as appropriate and ensure appropriate patient information is in the EMR.
Answer patient phone calls and emails, make outgoing calls, prioritize patient concerns, answer non-clinical questions, and explain processes.
Schedule and coordinate WellBe provider visits, tests, specialist appointments, and social resources.
Provide positive customer service and treat patients and staff with respect.
Prioritize urgent patient needs, scheduling for Complete Care Assessments, and efforts to engage patients who are not currently engaged.
Collaborate with the interdisciplinary team and participate in regularly scheduled team meetings.
Support APCs in panel management and quality-of-care efforts, including HEDIS.
Complete next-day visit chart preparation.
Use reporting to help providers track, meet, and exceed team goals.
Perform other tasks needed to accomplish team objectives and goals.