Patient Care Coordinator

Allmed Staffing•Fort Worth, TX

45d•Onsite

About The Position

The Associate Patient Care Coordinator provides administrative and patient support within a medical office setting, with a primary focus on managing inbound patient calls. This position is responsible for gathering detailed information, accurately documenting calls in the medical record, and routing information to the appropriate team or department based on the nature of the request. The role also supports scheduling, insurance verification, chart preparation, and appointment confirmation activities.

Requirements

Strong verbal and written communication skills.
Excellent attention to detail and documentation accuracy.
Ability to handle inbound calls professionally and efficiently.
Ability to accurately capture and communicate patient information.
Strong organizational and time-management skills.
Ability to work effectively in a healthcare office environment.
No professional license or certification required.

Responsibilities

Answer and manage inbound patient calls in a professional and timely manner.
Obtain detailed information from patients and accurately document notes in the medical record.
Route documented patient information to the appropriate team or department based on the nature of the call.
Schedule and coordinate patient appointments.
Perform insurance verification as needed.
Assist with chart preparation prior to patient appointments.
Make appointment confirmation calls.
Maintain accurate and thorough documentation within the medical record.
Provide professional and courteous service to patients throughout each interaction.
Perform other administrative and patient support duties as assigned.