Part-Time Patient Care Coordinator - South Lake Tahoe, CA

CQ Partners•South Lake Tahoe, CA

75d•Onsite

About The Position

Tahoe Family Hearing Clinic, PC, a privately-owned Audiology practice in South Lake Tahoe, CA, is seeking a part-time Patient Care Coordinator to join our team. We have been helping patients in our community since September 2022 and we are passionate about providing both the best patient experience and industry leading hearing healthcare technology the market has to offer. We seek a patient-focused customer service administrative office professional who is passionate about helping people and interested in developing a career in the field of Audiology. If you are motivated to go above and beyond, inspired by working with the best team, and compelled to do the right thing then our organization is exactly what you’ve been looking for.

Requirements

Minimum 1 year sales or customer services experience
Proficiency in insurance verifications, authorizations, and other required patient benefit determination
Demonstrated experience building strong positive relationships with patients, strategic vendors, and community members
An ability to communicate verbally and in writing with utmost clarity
Proficiency with Microsoft Office suite of products
Proficiency with Google Suite of products
High School Diploma
Candidates must be authorized to work in the US for any employer.

Nice To Haves

Business school or Associate degree preferred
Bilingual in English and Spanish preferred

Responsibilities

Manage patient scheduling including discussing patient requirements, confirming patient details, and scheduling appointments in alignment with provider requirements
Foster patient satisfaction and improve clinic productivity
Insurance verifications & prior authorizations
Maintain and foster strategic vendor relationships including invoicing department
Maintain patient records & manage patient charts
Inventory management in electronic medical records system
Extensive customer service utilizing email, phone calls, text messages, and in-person interactions
Process hearing aid orders, cleanings, and repairs
Assist audiology team with other audiology aid functions
HIPAA compliance and ethics
Assist operations with office management
Community outreach and office marketing
Maintain clean, organized, and welcoming clinic environment by completing routine office upkeep and cleaning responsibilities