Patient Care Coordinator
About The Position
The Patient Care Coordinator supports day-to-day operations by managing patient scheduling and assisting with the registration of durable medical equipment (DME). The role is a key point of contact among patients, delivery technicians, referral sources, and internal departments, helping ensure timely and accurate service delivery across the company’s Florida service area. The position is full-time and non-exempt, based at an office or branch location in Florida. The coordinator schedules and confirms appointments for equipment delivery, setup, pickup, and follow-up visits; coordinates schedules with delivery technicians, clinical staff, and referral sources; communicates appointment information and resolves scheduling conflicts; and maintains records in Brightree or another company scheduling system. The role also supports DME equipment registration, answers and routes calls, maintains documentation, and assists with other intake and operations tasks as assigned.
Requirements
- High school diploma or equivalent.
- Basic geographic knowledge of Florida, including its regions, counties, and major cities, sufficient to support routing and scheduling decisions.
- Strong organizational skills and attention to detail.
- Ability to manage multiple schedules and competing priorities.
- Clear, professional verbal and written communication skills.
- Basic proficiency with Microsoft Office, including Outlook, Excel, and Word.
Nice To Haves
- Relevant certification or coursework.
- Prior experience in healthcare administration, DME, scheduling, or customer service.
- Experience with Brightree or similar DME or healthcare software.
Responsibilities
- Schedule and confirm patient appointments for equipment delivery, setup, pickup, and follow-up visits.
- Coordinate scheduling with delivery technicians, clinical staff, and referral sources to support timely service.
- Communicate appointment windows and reminders to patients and address scheduling conflicts.
- Prioritize and adjust schedules based on urgency, physician orders, and patient location.
- Maintain accurate scheduling records in Brightree or the company’s scheduling system.
- Use geographic knowledge of Florida to build efficient delivery routes, estimate travel times, and assign appointments to the appropriate branch or technician territory.
- Assist with registering new and existing DME equipment in manufacturer and internal registration portals.
- Verify and enter equipment information, including serial numbers, model numbers, and warranty details.
- Troubleshoot basic registration discrepancies and escalate unresolved issues to appropriate staff.
- Answer and route incoming calls related to scheduling and equipment status.
- Maintain accurate, up-to-date documentation in company systems of record.
- Communicate professionally with patients, caregivers, referral sources, and internal teams.
- Support other intake and operations tasks as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
