Patient Care Coordinator
About The Position
Lowell, Nashua & Chelmsford Oral Surgery Associates dba Lowell Oral Surgery, PC is seeking a Patient Care Coordinator for its Chelmsford specialty practice. The role supports the front office and helps keep the practice operating smoothly by guiding patients through visits, maintaining accurate records, and supporting the clinical team. The coordinator helps create a positive first impression, responds to patient questions and complaints, and provides accurate information so patients feel comfortable and valued. This position also involves coordinating additional office responsibilities as needed and meeting measurable expectations for call response times, documentation accuracy, and scheduling completion. The role is based at 26 North Road, Second Floor, Chelmsford, MA 01824, and requires 32–40 hours per week.
Requirements
- At least 1 year of experience as a front office representative or in a similar role.
- Friendly, steady communication and the ability to work well in a busy environment.
- Comfort learning insurance requirements and using that information to support accurate scheduling.
- Ability to manage competing priorities with calm judgment.
- Strong written communication skills for patient messages and referral correspondence.
- Reliable attendance and punctuality to support daily scheduling needs.
- Ability to meet measurable expectations, such as call response times, documentation accuracy, and scheduling completion.
- Familiarity with office machines such as fax machines and printers.
- Strong communication skills and enjoyment of working with the public.
- Ability to work well both as part of a team and independently.
- Ability to take feedback and direction well.
- Ability to sit and stand for extended periods.
- Ability to operate standard office equipment.
- Ability to assist patients safely in and out of chairs or treatment areas.
- Ability to maintain clinical positioning for extended periods.
- Ability to work around medical equipment and instruments.
- Ability to adhere to OSHA and infection-control standards.
- Ability to perform repetitive hand and wrist movements.
- Ability to respond quickly in emergency situations.
Nice To Haves
- Familiarity with DSN Cloud Practice Management.
Responsibilities
- Welcome patients and complete check-in and check-out while keeping wait times low.
- Review required forms, referrals, imaging, and insurance details before each visit.
- Manage high call volume with consistent follow-through and clear documentation.
- Schedule and confirm appointments accurately.
- Process payments and follow standard financial protocols.
- Maintain accurate EMR documentation, including same-day entry of patient communications.
- Support prior authorizations by gathering records, images, and notes.
- Communicate appointment changes and patient needs to practitioners in real time.
- Monitor daily schedules and identify gaps or conflicts before they affect patient flow.
- Maintain front-office readiness by restocking materials and keeping work areas organized.
- Help coordinate other office responsibilities as needed.
- Meet measurable expectations, including call response times, documentation accuracy, and scheduling completion.
Benefits
- BCBS medical and dental insurance options
- VSP vision coverage
- Complimentary life insurance policy for the employee
- Short-term and long-term disability coverage
- Pet insurance coverage
- 401(k) plan with matching options
- HSA/FSA account access
- Identity theft protection
- Legal services package
- Hospital, accident, and critical care coverage
- Paid time off
- A culture of continuous learning and support for team members in all aspects of their lives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
