Patient Care Coordinator II (Medical Assistant)- Primary Care- FT Day (8 hour)

Stanford Health Care • Los Altos, CA

4d • $34 - $38

About The Position

Stanford Health Care is hiring a Patient Care Coordinator II for its Primary Care team. This foundational-level role supports smooth day-to-day clinic operations while developing skills and expertise within an assigned specialty or clinic. The coordinator learns and applies job skills, policies, and procedures to complete moderate assignments, using judgment within defined guidelines to determine appropriate actions.

The role includes clinical and administrative support, patient care, record keeping, clinic maintenance, and coordination among patients, providers, and staff. The position is listed as full-time, day shift, with an 8-hour schedule. The stated base pay scale generally starts at $33.72–$37.95 per hour; the final salary depends on factors including internal equity, experience, education, specialty, and training.

Employees are expected to follow Stanford Health Care’s C-I-CARE principles and contribute to an exceptional patient and family experience by anticipating needs, guiding patients toward better outcomes, and coordinating care. Stanford Health Care is an equal opportunity employer and encourages qualified applicants from diverse backgrounds to apply.

Requirements

• High school diploma or GED equivalent.
• At least one year of overall experience, including external experience.
• One of the following medical-assistant qualifications: certificate of completion or official transcript from a medical assisting program; completion of medical assistant training by a licensed physician or podiatrist; or certification through a Medical Board of California-approved medical assistant certifying organization.
• Current American Heart Association Basic Life Support for Healthcare Providers certification.
• Ability to use and apply medical terminology in performing job duties.
• Ability to speak and write effectively at a level appropriate for the job, including clear and concise clinical reports and legible handwriting.
• Ability to solve problems and identify solutions.
• Ability to demonstrate customer service skills with patients, families, and staff, including in high-volume and stressful situations.
• Ability to work independently and as part of a patient care team.
• Ability to follow instructions and standard operating procedures.
• Ability to learn and update clinical knowledge regularly to adapt to a changing healthcare environment.

Nice To Haves

• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Familiarity with and understanding of home health, practice care coordination, and clinical care skills.
• Knowledge of population health and disease population concepts and practices.
• Knowledge of inventory methods and practices, motivation learning, and customer relationship service concepts and practices.

Responsibilities

• Develop expertise in assigned areas within a specialty or clinic.
• Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention within the role's scope.
• Provide patient care, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and completing other departmental tasks such as EKGs and ear lavage.
• Handle patient check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments in a timely manner.
• Handle patient phone calls and prescription refills; manage CRM/In-Basket and clinic support operations; and act as a liaison among providers, patients, and staff.
• Execute Stanford Health Care's C-I-CARE standards by anticipating patient and family needs, guiding their actions, and coordinating care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED