PATIENT CARE COORD II (Medical Assistant)- Primary Care Santa Clara- FT Days (8 hour)

Stanford Health Care • Santa Clara, CA

3d • $34 - $38

About The Position

The Patient Care Coordinator II (Medical Assistant) supports day-to-day operations in a primary care clinic at Stanford Health Care. This foundational-level role applies job skills, policies, and procedures to complete moderate assignments, exercising judgment within defined guidelines while developing the skills needed to progress within the care delivery team.

The position includes clinical and administrative patient-care duties, clinic preparation and maintenance, record keeping, protocol compliance, and communication among patients, providers, and staff. The role is based in Primary Care Santa Clara and is a full-time day position with an eight-hour schedule.

Requirements

• High school diploma or GED equivalent.
• Completion of a medical assisting program, documented by a certificate or official transcript; or medical assistant training completed under a licensed physician or podiatrist; or medical assistant certification through a Medical Board of California-approved certifying organization.
• At least one year of overall experience, including external experience.
• Current American Heart Association Basic Life Support for Healthcare Providers certification.
• Knowledge of medical terminology and ability to apply it in performing job duties.
• Ability to use computer systems and software used in the functional area.
• Effective verbal and written communication skills, including clear and concise clinical reporting and legible handwriting.
• Problem-solving skills and ability to identify solutions.
• Customer-service skills when interacting with patients, families, and staff, including in high-volume and stressful situations.
• Ability to work independently and as part of a patient-care team, and to follow instructions and standard operating procedures.
• Ability to learn and update clinical knowledge regularly to adapt to a changing healthcare environment.

Nice To Haves

• Knowledge of coding and billing regulations.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Knowledge of population health and disease-population concepts and practices.
• Knowledge of inventory methods and practices, motivation and learning, and customer relationship service concepts and practices.
• Business communication skills, including knowledge of grammar and syntax and the ability to write clear, concise clinical reports.

Responsibilities

• Develop expertise in assigned areas within a specialty or clinic.
• Complete disability paperwork, maintain temperature logs, follow assigned protocols, and support workplace safety and infection prevention within the role's scope.
• Provide patient care, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and performing departmental tasks such as EKGs and ear lavage.
• Handle check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments on time.
• Handle patient phone calls and prescription refills; manage CRM/In-Basket and clinic support operations; and serve as a liaison among providers, patients, and staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED