Patient Care Coordinator II (Medical Assistant)- Primary Care- FT Day (8 hour)

Stanford Health Care • San Antonio, TX

2d • Onsite

About The Position

The Patient Care Coordinator II (Medical Assistant) is a foundational-level role responsible for facilitating smooth day-to-day clinic operations while developing the skills needed to progress within the care delivery team. The position applies job skills, policies, and procedures to complete moderate assignments and uses judgment within defined guidelines to determine appropriate actions. The role is based at Stanford Health Care in Primary Care and is listed as full-time, day shift, with an 8-hour schedule.

The coordinator performs clinical and administrative duties, supports patient care and providers, maintains clinic supplies and records, and helps coordinate communication among patients, providers, and staff. The role also requires adherence to clinical protocols, workplace safety, infection prevention, and Stanford Health Care’s C-I-CARE patient-experience standards.

Requirements

• High school diploma or GED equivalent.
• Completion of a medical assisting program, documented by a certificate or official transcript; or medical assistant training completed under a licensed physician or podiatrist; or certification through a Medical Board of California-approved medical assistant certifying organization.
• At least one year of overall experience, including external experience.
• Current American Heart Association Basic Life Support for Healthcare Providers certification.
• Knowledge of medical terminology and the ability to apply it in job duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Effective verbal and written communication skills appropriate for the role, including clear and concise clinical reporting and legible handwriting.
• Problem-solving skills and the ability to identify solutions.
• Customer service skills when interacting with patients, families, and staff, including in high-volume and stressful situations.
• Ability to work independently and as part of a patient care team.
• Ability to follow instructions and standard operating procedures.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Ability to learn and regularly update clinical knowledge through courses, continuing education, and work-related training.
• Ability to learn and understand population health and disease population concepts and practices, inventory methods and practices, motivation and learning, and customer relationship service concepts and practices.

Responsibilities

• Develop expertise in assigned areas within a specialty area or clinic.
• Complete disability paperwork, maintain temperature logs, follow assigned protocols, and support workplace safety and infection prevention within the role’s scope.
• Provide patient care, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and completing departmental tasks such as EKGs and ear lavages.
• Handle patient check-in and checkout, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments on time.
• Handle patient phone calls and prescription refills; support clinic operations; manage CRM/In-Basket; and serve as a liaison among providers, patients, and staff.
• Follow C-I-CARE standards to support an exceptional patient and family experience by anticipating needs, guiding actions, and coordinating care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED