Patient Care Coordinator I (Medical Assistant)- Urology Clinic- FT Day- 08 Hour

Stanford Health Care • Pleasanton, CA

4d • $32 - $36

About The Position

The Patient Care Coordinator I (Medical Assistant) is an entry-level role in Stanford Health Care’s Urology Clinic. The employee learns and applies job skills, policies, and procedures to complete essential tasks, exercising judgment within defined guidelines and seeking assistance when needed. The role performs patient care, clinical administration, clinic maintenance, and communication and coordination duties. Employees are expected to follow Stanford Health Care’s C-I-CARE standards and support an exceptional patient and family experience.

Requirements

• High school diploma or GED equivalent.
• One of the following: completion certificate or official transcript from a medical assisting program; medical assistant training completed under a licensed physician or podiatrist; or certification through a Medical Board of California-approved medical assistant certifying organization.
• Current American Heart Association Basic Life Support for Healthcare Providers certification.
• Knowledge of medical terminology and the ability to apply it in job duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Ability to communicate effectively in speech and writing, including clear and concise clinical reports and legible handwriting.
• Ability to solve problems, identify solutions, follow instructions and standard operating procedures, and work independently as well as as part of a patient care team.
• Ability to demonstrate customer service skills with patients, families, and staff, including in high-volume and stressful situations.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Ability to update clinical knowledge through continuing education and job-related training, and to learn population health, disease population concepts, inventory practices, and customer relationship service concepts.

Responsibilities

• Perform patient care duties, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and completing other departmental tasks such as EKGs and ear lavage.
• Handle patient check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Manage weekly clinic preparation, stock clinic areas, order medications and supplies, and complete work assignments on time.
• Handle patient phone calls and prescription refills, support clinic operations, manage CRM/In-Basket, and serve as a liaison among providers, patients, and staff.
• Follow C-I-CARE standards: anticipate patient needs, guide patients toward better health outcomes, and coordinate the complexity of their care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED