Patient Care Coordinator I (Medical Assistant)- Urology Clinic- FT Day- 08 Hour

Stanford Health Care • Pleasanton, CA

2d

About The Position

The Patient Care Coordinator I (Medical Assistant) is an entry-level role at Stanford Health Care. The employee learns and applies job skills, policies, and procedures to complete essential assignments, exercises judgment within defined guidelines, and seeks assistance when needed. The position supports patient care and clinic operations in the Urology Clinic, including clinical tasks, administrative work, clinic maintenance, and communication among patients, providers, and staff. Employees are expected to follow Stanford Health Care’s C-I-CARE principles to provide an exceptional, patient- and family-centered experience.

Requirements

• High school diploma or GED equivalent.
• One of the following medical assistant qualifications: certificate of completion or official transcript from a medical assisting program; completion of medical assistant training by a licensed physician or podiatrist; or certification through a Medical Board of California-approved medical assistant certifying organization.
• Current American Heart Association Basic Life Support for Healthcare Providers certification.
• Knowledge of medical terminology and ability to apply it in job duties.
• Knowledge of coding and billing regulations and computer systems and software used in the functional area.
• Ability to communicate effectively in speech and writing, including legible handwriting and clear, concise clinical reports.
• Problem-solving skills and ability to identify solutions.
• Ability to demonstrate customer service in interactions with patients, families, and staff, including in high-volume and stressful situations.
• Ability to work independently and as an integral part of a patient care team, and to follow instructions and standard operating procedures.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Ability to learn and update clinical knowledge regularly and adapt to a changing healthcare environment.
• Ability to learn population health and disease-population concepts and practices, inventory methods, customer relationship service concepts, and related practices.
• No previous experience required.

Responsibilities

• Perform patient care duties, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and completing special departmental tasks such as EKGs and ear lavage.
• Handle check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments in a timely manner.
• Handle patient phone calls and prescription refills, support clinic operations, manage CRM/In-Basket, and liaise among providers, patients, and staff.
• Apply C-I-CARE standards in interactions with patients, families, and colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED