PATIENT ADMIN SPECIALIST II- Plastic Surgery- FT (8 hour) Days

Stanford Health Care•Palo Alto, CA

3d•$33 - $37•Onsite

About The Position

The Patient Administrative Specialist II (PAS II) handles new patient coordination, surgery scheduling, and other front-office functions in an outpatient clinical setting, supporting administrative tasks related to the clinic’s daily operations. The role requires proficiency in level I skills and strong proficiency in at least one specialized function: medication prior authorization; specialized data collection and coordination; cross-training to support multiple providers, services, and/or departments; surgery/procedure scheduling; or new patient coordination. The PAS career ladder has four levels, with advancement based on demonstrated skills, knowledge, education, experience, and business needs. This position is with Stanford Health Care in Plastic Surgery and is scheduled for 8-hour day shifts. It requires a high school diploma or GED and at least one year of related healthcare experience. Work is primarily performed in an office setting that is adequately lighted, heated, and ventilated. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Requirements

High school diploma or GED.
At least one year of related healthcare experience, including external experience.
Proficiency in Patient Administrative Specialist level I skills.
Strong proficiency in at least one of the listed specialized functions.
Knowledge of Windows-based office software, computers, and operating systems.
Basic knowledge of medical terminology.
Strong written and phone/verbal communication skills.
Phone skills, including familiarity with complex or multi-line phone systems.
Strong time-management and organizational skills.
Ability to solve problems and manage multiple priorities.
Ability to actively listen to patients and colleagues.
Ability to provide a compassionate, sensitive, professional patient experience and address patient needs and concerns.
Ability to adjust communication to the receiver’s needs and level of understanding.
Ability to remain calm in stressful situations.
Ability to assist with welcoming and orienting new PAS staff members.
Ability to demonstrate exemplary customer service and act as a liaison between front and back office.
Ability to acquire and develop departmental expertise.

Responsibilities

Greet patients; complete registration check-in and check-out; verify insurance information; and answer general questions about appointments, authorizations, payments, billing, and schedules.
Identify and resolve simple patient escalations, provide service recovery where appropriate, and escalate complex issues through clinic-specific pathways.
Track and manage incoming referrals and schedule appointments in a timely manner, following scheduling instructions, referral guidelines, and insurance eligibility requirements.
Handle a significant volume of inbound and outbound patient calls, route messages, and manage patient correspondence.
Manage faxes, mail, and files; maintain databases; process forms; and use phone and electronic medical record systems.
Welcome and orient new PAS staff members to best practices.
Maintain professional communication with PAS staff, medical center and clinic staff, physicians, and patients.
Communicate scheduling preferences and urgent needs to providers.
Perform at least one specialized function with strong proficiency: medication prior authorization; specialized data collection and coordination; cross-training across providers, services, and/or departments; surgery/procedure scheduling; or new patient coordination.
Follow Stanford Health Care’s C-I-CARE patient-experience principles: anticipate patient needs, guide patients and families, and coordinate care.