Patient Liaison-Plastic Surgery Full Time Days

Northwestern Memorial Healthcare•Lake Forest, IL

1d•Onsite

About The Position

The Patient Liaison is a full-time, 40-hour-per-week, patient-facing role in the Plastic Surgery clinic at Lake Forest Hospital. The position is responsible for overseeing the patient service experience and ensuring optimal use of practice resources. The Patient Liaison supports patients and staff by establishing strong relationships, providing information, and advocating for patients as needed. Patient check-in and check-out are responsibilities of the role. The schedule is Monday through Friday. The role reflects Northwestern Memorial’s mission, vision, and values and requires adherence to its Code of Ethics, Corporate Compliance Program, applicable policies and procedures, and regulatory and accreditation standards.

Requirements

High school diploma or GED equivalent.
Two years of previous healthcare experience.
Experience in a customer service role.

Nice To Haves

Bachelor’s degree.
Previous experience with an electronic medical record system.
Knowledge of medical terminology.

Responsibilities

Manage schedules to make best use of providers, rooms, equipment, and other resources.
Maintain schedules by opening and closing clinic templates and coordinating care alternatives for patients affected by changes.
Communicate with patients and clinical staff as needed to support patient compliance with prescribed treatment plans.
Assist the Practice Manager with data collection and analysis related to physician productivity and resource utilization.
Help prevent and resolve billing errors and denials, including obtaining pre-certifications or referrals as needed.
Register patients and schedule or coordinate appointments.
Provide patient education information or materials as needed.
Maintain relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
Answer incoming inquiries from patients, providers, staff, and others about practice operations.
Follow up with patients to support compliance with testing, prescriptions, and the plan of care.
Perform other duties as assigned.