Patient Service Representative - Plastic Surgery

Summit Health CityMD•Berkeley Heights, NJ

About The Position

The Patient Service Representative supports patient access and front-office operations for the Plastic Surgery department. The role welcomes patients and visitors, maintains an efficient registration process, provides customer service, manages calls and messages, and helps patients during physician schedule delays. Responsibilities also include collecting and reconciling payments, maintaining accurate patient and insurance information, scheduling appointments and procedures, coordinating referrals and pre-authorizations, and completing general clerical tasks. The position is per diem and may require commuting to satellite offices and covering other staff or locations as needed.

Requirements

High school graduate or GED required.
Ability to communicate in English, orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.
Ability to commute to satellite offices as needed.
Ability to perform the physical demands of the position, including pushing and pulling, lifting, moving between locations, hand and finger dexterity, maintaining balance while climbing, bending, or reaching, and endurance for typing, standing, bending, and walking.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Knowledge of medical office operations and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with EHR, practice management, and departmental or ancillary systems preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide customer service to patients and families.
Answer and route telephone calls, take accurate messages, and use appropriate telephone etiquette.
Inform patients of physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, issue receipts, reconcile daily payments, and reconcile billing slips to the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, verify insurance online, and update patient accounts, including demographics, insurance, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use the waitlist when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to appropriate workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to department guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailing.
Demonstrate flexibility with work schedules, cover other staff when asked, and travel to other office locations as needed.
Follow downtime procedures and perform other duties as required.