Patient Service Representative - Surgery
About The Position
The Patient Service Representative is a medical office position responsible for front-office processes in a physician practice. The role supports patient-centered care by greeting patients, coordinating office communications and appointments, managing check-in and check-out, processing patient and insurance information, and assisting with referrals and patient portal enrollment. The representative is expected to follow Tenet Physician Resources’ mission, policies, procedures, HIPAA Compliance Plan, and Corporate Compliance Program, and to perform additional responsibilities as needed. The position requires a high school diploma or GED and at least one year of experience working in a medical office setting. Completion of a medical office assistant program is preferred. A $500 sign-on bonus is offered to new hires only. Tenet Healthcare/TPR follows applicable mandatory vaccination laws. If vaccination is required by law for the position, the employee must provide proof of full vaccination or obtain an approved religious or medical exemption before starting. Employees with an exemption may be required to undergo regular testing in accordance with applicable law.
Requirements
- High school diploma or GED.
- At least one year of experience working in a medical office setting.
Nice To Haves
- Completion of a medical office assistant program.
Responsibilities
- Adhere to and support Tenet Physician Resources’ mission, purpose, philosophy, objectives, policies, and procedures, including its HIPAA Compliance Plan and Corporate Compliance Program.
- Greet patients entering the practice.
- Manage office communications, including answering phones and making, confirming, and rescheduling patient appointments.
- Check in patients, collect accurate demographic information, verify insurance, and enter data into the electronic system.
- Check out patients and assist with referral processing and scheduling.
- Collect co-pays and post charges.
- Process charge entry and patient balances.
- Distribute information to patients about office policies, procedures, and practice information.
- Explain the patient portal and assist with patient enrollment.
- Perform additional responsibilities as needed.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) retirement savings plan with employer match.
- Paid time off.
- Career development and continuing education opportunities.
- Health savings accounts.
- Healthcare and dependent flexible spending accounts.
- Employee Assistance program.
- Employee discount program.
- Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance.
- $500 sign-on bonus for new hires only.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
