Patient Care Representative/Surgery

Medford Surgery Center•Medford, MA

7d•Onsite

About The Position

The Patient Care Representative is responsible for performing a variety of duties for the registration of all patients at the Surgery Center, while ensuring excellent customer service and satisfaction. He/she will perform other related duties as needed to maintain department cost containment, efficiency, as well as quality performance. Other duties as assigned. This is a per diem opening; we are looking for candidates with Monday-Friday daytime availability.

Requirements

Minimum of one (1) year work experience in healthcare field is required.
Proficient in Microsoft Office, including Excel and Word.

Nice To Haves

College degree preferred.
Medical Terminology background preferred.

Responsibilities

Actively works to promote and maintain an organizational culture that enhances our standing as the best place to work and receive care.
Active engagement in staff meetings, department meetings, in-services, educational requirements, etc.
Demonstrates knowledge of The Surgery Center’s current policies and procedures.
Greets all patients and visitors in a warm and friendly manner.
Accurately arrives patients; verifies and updates appropriate insurance, demographic, and other patient related information as necessary.
Obtains updates signatures for HIPAA Notice of Privacy.
Processes co-payments, cash service, and other payments according to facility policy and procedure.
Maintains assigned cash box and reconciles payments daily.
Receives and triages patient phone calls to appropriate parties.
Provides outstanding internal and external customer service both in person and on the phone.
Maintains working knowledge of all office equipment and computer applications.
Contributes to meeting the fluctuating staffing needs of the department as evidenced by flexibility in own assignment and work schedule.
Demonstrates initiative and collaborates professionally with caregivers throughout all departments.
Promotes teamwork by assisting with the precepting of new caregivers.
Identifies areas of conflict, intervenes effectively, or seeks assistance in conflict resolution.