Plastic Surgery Patient Sales Coordinator

Adoreal • Baltimore, MD

19h • Onsite

About The Position

The Patient Sales Coordinator guides prospective plastic surgery patients from first inquiry through consultation and surgical booking. This is a relationship-driven sales role for someone who can close without making patients feel "sold." You'll build trust quickly, address concerns with confidence, and become each patient's trusted advocate throughout their surgical journey. Success is measured by results: consultation-to-surgery conversion, surgical revenue, follow-up, referrals, and an exceptional patient experience. This is a full-time, on-site position located in Baltimore, Maryland.

Requirements

• 3–5 years of proven success in sales, plastic surgery, aesthetics, luxury hospitality, high-end retail, or another relationship-based sales role
• A track record of meeting or exceeding sales or revenue goals
• Comfort discussing money and guiding patients toward a decision
• Persistence in following up without being pushy
• Strong emotional intelligence and the ability to build rapport with affluent, discerning clients
• Excellent written and verbal communication and strong organizational skills
• Experience with a CRM or practice-management system
• Strict compliance with HIPAA due to extensive access to protected health information (PHI)

Nice To Haves

• Plastic surgery or aesthetics experience preferred
• Bachelor's degree preferred; equivalent sales or industry experience will be considered

Responsibilities

• Own the patient relationship from initial inquiry through consultation, deposit, and surgical scheduling
• Learn each patient's goals, motivations, and concerns, and present the surgeon and practice in a compelling, authentic way
• Lead financial conversations, including surgical fees, deposits, payments, and financing options
• Address objections around price, timing, fear, or family concerns, and confidently ask for the business
• Manage a large pipeline with consistent, personalized follow-up, including re-engaging past consultations and unscheduled leads
• Meet consultation-to-surgery conversion and revenue goals
• Document all patient interactions in the CRM or practice-management system
• Partner with surgeons and clinical staff to ensure a seamless transition from consultation to surgery and post-op care

Benefits

• Adoreal provides the operational, marketing, and growth infrastructure that empowers surgeons to focus on what they do best: delivering exceptional patient care and outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree