Patient Service Representative/Surgical Scheduler - Cayuga Plastic Surgery
About The Position
The Surgical Scheduler is a variable role that changes daily according to the practice’s clinical or clerical staffing needs. The position supports physicians and/or mid-level providers with clinical activities and direct patient care, while also assisting patients and staff with administrative and clerical needs. The employee may occasionally be asked to work in another department when staffing shortages occur and the home practice can spare a staff member. Other duties may be assigned as necessary. The position is onsite at Cayuga Wellness Center, 22 Arrowwood Dr. St. B, Ithaca, NY 14850. Hours are 8:00 a.m. to 4:30 p.m., Monday through Friday. The stated pay range is $18.50 to $23.00 per hour, plus benefits.
Requirements
- High school diploma or equivalent.
- Excellent customer service and problem-solving ability.
- Ability to think through potential solutions to issues.
- Good time management and prioritization skills.
- Good computer skills; Epic and Microsoft Office are used.
- Must be able to lift 25 pounds.
Nice To Haves
- Previous medical office experience.
- College-level training or education in a healthcare support field.
Responsibilities
- Schedule surgical procedures in the operating room and ensure everything needed for each scheduled procedure is obtained.
- Provide backup for prior authorizations for surgeries.
- Check in patients upon arrival.
- Verify and update patient demographics.
- Obtain and scan insurance cards and verify insurance eligibility.
- Obtain signatures on required forms, including HIPAA forms.
- Collect outstanding balances and co-pays.
- Assist with scheduling labs, x-rays, procedures, or testing, and send orders.
- Take messages or triage phone calls.
- Schedule patient appointments.
- Maintain provider schedule utilization.
- Check out patients.
- Complete the daily cash-out.
- Review provider schedules and ensure patients are rescheduled when a provider is out on PTO, operating-room time is released, or providers would otherwise be double-booked.
- Support physicians and/or mid-level providers with clinical activities and direct patient care.
- Assist patients and staff with administrative and clerical needs.
- Work in another department on occasion if staffing shortages occur and the home practice can provide coverage.
Benefits
- Competitive wages.
- Comprehensive benefits.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
