Surgical Scheduler - Cayuga Orthopedics
About The Position
The Surgical Scheduler supports Cayuga Orthopedics and works across clinical and clerical needs that may vary from day to day. The role supports physicians and mid-level providers with clinical activities and direct patient care, while assisting patients and staff with administrative and clerical needs. The position coordinates surgical procedures and related preparations, manages surgical clearances and authorizations, supports patient check-in and checkout, handles appointment and testing schedules, and helps maintain accurate patient and provider records. The scheduler also answers and triages calls, manages payment and deposit tasks, and may assist other departments when needed.
Requirements
- High school diploma or equivalent.
- Strong customer service and problem-solving skills, including the ability to think through solutions.
- Excellent time management and prioritization abilities.
- Proficient computer skills, including experience with Medent and Microsoft Office.
- Flexibility to assist other departments when needed, especially in case of staff shortages.
Nice To Haves
- Previous medical office experience.
- College-level training or education in a healthcare support field.
- Previous EMR use or training.
Responsibilities
- Schedule and coordinate surgical procedures, prepare necessary materials, and manage pre-clearances and prior authorizations for surgeries.
- Support patient check-ins and check-outs by verifying or updating demographics, scanning insurance cards, and collecting co-pays or outstanding balances.
- Review and confirm weekly H&Ps and surgical documents for completeness and signatures.
- Schedule labs, x-rays, procedures, and testing, and handle insurance referrals and pre-authorizations.
- Answer and triage incoming calls, take messages, confirm appointments, and handle patient questionnaires and appointment reminders.
- Check out patients, print CVS, perform daily cash-out, and prepare bank deposits.
- Update patient status and appointment confirmations in Medent, and manage provider meeting schedules.
- Place new and returning patients accurately according to protocol, maintain provider templates, and manage answering service transitions.
- Assist other departments when needed, particularly during staff shortages, and perform additional duties assigned to support operations.
Benefits
- Competitive wages.
- Comprehensive benefits.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
