Or Scheduler - Orthopedics

Augusta Health Careers•Fishersville, VA

About The Position

The Operating Room Scheduler coordinates, schedules, and communicates surgical and procedural cases for Augusta Medical Group providers. The role supports accurate and timely scheduling of patient procedures, pre-admission testing, and coordination with surgical teams, anesthesia, vendor representatives, and other departments. It may also include administrative tasks such as payroll, staff scheduling, and general office support. The scheduler serves as a liaison among providers, patients, hospital departments, and vendor partners, while supporting patient experience and regulatory and operational requirements. The position ensures that required documentation, including consents, physician orders, and procedure notes, is obtained, verified, and scanned or delivered to the OR according to established protocols and timelines. It contributes to a collaborative, patient-centered environment and departmental goals through service excellence and measurable performance indicators.

Requirements

High school diploma or equivalent.
One year of medical office experience.
Strong organizational skills and attention to detail.
Ability to communicate effectively verbally and in writing.
Demonstrated discretion and ability to maintain confidentiality.
Eligibility to work in the United States and meet Virginia state employment requirements.

Nice To Haves

Associate degree.
CMA or LPN credential.
Proficiency with scheduling systems and electronic medical records (EMR).
Experience with Meditech and/or Athena.
Prior experience in a hospital, healthcare system, or related service-oriented environment.
Familiarity with Augusta Health systems, workflows, or organizational culture.

Responsibilities

Accurately post surgical and procedural cases in the iQueue scheduling system.
Verify case details, including patient identifiers, procedure specifics, anesthesia requirements, and surgical site and side.
Schedule pre-admission testing appointments or phone screenings based on case type and patient needs.
Communicate case details, changes, and add-ons to internal departments, external vendors, and sales representatives.
Confirm that required documentation, including consents, orders, and H&P, is received and appropriately filed before procedures.
Scan procedural notes and ensure their timely and accurate filing in the patient record.
Obtain urgent prior authorizations for scheduled procedures.
Maintain and monitor daily OR or procedural schedules, adjusting arrival times based on surgical start times and patient needs.
Notify appropriate departments of schedule updates, changes, or case add-ons.
Communicate schedule adjustments and arrival-time changes directly to patients.
Distribute complete, timely, and accurate daily OR or procedure schedules to relevant parties.
Attend daily OR Huddle.
Communicate professionally with patients, providers, and team members, and respond promptly and professionally to phone calls.
Seek opportunities to improve patient satisfaction and practice efficiency.
Maintain working knowledge of regulatory guidelines, patient privacy laws, and HIPAA requirements.
Pursue ongoing education and professional development and participate in practice initiatives focused on patient and staff satisfaction.
May support payroll, staff scheduling, and general office operations.

Benefits

Comprehensive medical, dental, and vision insurance package.
Retirement savings plans and financial wellness support programs.
Earned Wage Access Program for eligible team members.
Paid time off and flexible scheduling.
Career development programs, including clinical ladders, shared governance, and advancement opportunities.
Personalized onboarding with dedicated preceptors and ongoing educational support.
Tuition reimbursement.
Onsite childcare access.
Free onsite parking.
24/7 armed security.
Health Fitness Reimbursement Program.
Onsite credit union and pharmacy.
Competitive pay with shift and weekend differentials.
Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues.