Patient Liaison-Plastic Surgery Full Time Days
About The Position
The Patient Liaison is a full-time, 40-hour-per-week, patient-facing role in the Plastic Surgery clinic at Lake Forest Hospital. The position is responsible for overseeing the patient service experience and helping ensure optimal use of practice resources. The Patient Liaison builds strong relationships with patients and staff, provides necessary information, and advocates for patients as needed. Check-in and check-out are part of the role. The schedule is Monday through Friday, during the day. The Patient Liaison reflects Northwestern Memorial’s mission, vision, and values; adheres to its Code of Ethics and Corporate Compliance Program; and follows applicable policies, procedures, guidelines, and regulatory and accreditation standards.
Requirements
- High school diploma or GED equivalent.
- At least 2 years of previous healthcare experience.
- Experience in a customer service role.
Nice To Haves
- Bachelor’s degree.
- Previous experience with an electronic medical record system.
- Knowledge of medical terminology.
Responsibilities
- Manage schedules to make effective use of providers, rooms, equipment, and other resources.
- Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by changes.
- Communicate with patients and/or clinical staff to support patient compliance with prescribed treatment plans.
- Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
- Help prevent and resolve billing errors and denials, including obtaining pre-certifications or referrals as needed.
- Register patients and schedule or coordinate appointment scheduling.
- Provide patient education information and materials as needed.
- Maintain relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
- Respond to inquiries from patients, providers, staff, and others about practice operations.
- Follow up with patients regarding compliance with testing, prescriptions, and their plan of care.
- Perform check-in and check-out duties.
- Perform other duties as assigned.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- A range of benefits supporting physical, emotional, and financial well-being and protection against unexpected life events
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
