Patient Care Coordinator II (Medical Assistant), TV GI Clinic – Full Time, Days (08HR)

Stanford Health Care • Pleasanton, CA

4h • $34 - $38 • Onsite

About The Position

The Patient Care Coordinator II is a foundational-level role responsible for learning and applying job skills, policies, and procedures to complete moderate assignments and tasks. The position exercises judgment within defined guidelines to determine appropriate actions and facilitates smooth day-to-day clinic operations while developing skills to progress within the care delivery team. This role is based at Stanford Health Care’s TV GI Clinic in Pleasanton, California.

Requirements

• High school diploma or GED equivalent.
• One of the following: completion certificate or official transcript from a medical assisting program; medical assistant training completed under a licensed physician or podiatrist; or medical assistant certification through a Medical Board of California-approved certifying organization.
• At least one year of overall experience, including external experience.
• Current American Heart Association Basic Life Support for Healthcare Providers certification.

Nice To Haves

• Knowledge of medical terminology and ability to apply it in the role.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Effective speaking and writing skills appropriate to the role.
• Ability to solve problems and identify solutions.
• Customer service skills when interacting with patients, families, and staff, including in high-volume and stressful situations.
• Ability to work independently and as an integral member of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Business communication skills, including legible handwriting and the ability to write clear, concise clinical reports.
• Ability to learn and regularly update clinical knowledge through classes, continuing education, and work-related training.
• Ability to learn and understand population health and disease population concepts and practices, inventory methods and practices, motivation learning, and customer relationship service concepts and practices.

Responsibilities

• Develop clinical expertise in assigned areas of the specialty or clinic.
• Complete disability paperwork, maintain temperature logs, follow assigned protocols, and support workplace safety and infection prevention within the role’s scope.
• Provide patient care, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and performing departmental tasks such as EKGs and ear lavages.
• Handle check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments on time.
• Handle patient phone calls and prescription refills; support clinic operations; manage CRM/In-Basket; and serve as a liaison among providers, patients, and staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED