Patient Care Coordinator II (Medical Assistant), TV GI Clinic – Full Time, Days (08HR)

Stanford Health Care • Pleasanton, CA

6h • $34 - $38 • Onsite

About The Position

The Patient Care Coordinator II (PCC II) is a foundational-level role that applies job skills, policies, and procedures to complete moderate assignments, exercising judgment within defined guidelines. The position facilitates smooth day-to-day operations in the TV GI Clinic while developing the skills needed to progress within the care delivery team. This is an onsite role at Stanford Health Care’s TV Clinic GI in Pleasanton, California, on a full-time day schedule of eight hours.

The role supports clinical care and clinic administration, including patient rooming and measurements, lab draws, medication reconciliation assistance, vaccine administration, point-of-care testing, specimen collection, and other departmental tasks. It also supports clinic readiness, records and protocol compliance, patient communications, and coordination among providers, patients, and staff. Employees are expected to uphold Stanford Health Care’s C-I-CARE standards and contribute to an exceptional patient and family experience.

Requirements

• High school diploma or GED equivalent.
• Completion of a medical assisting program, documented by a completion certificate or official transcript; completion of medical assistant training by a licensed physician or podiatrist; or medical assistant certification through a Medical Board of California-approved certifying organization.
• At least one year of overall experience, including external experience.
• Current American Heart Association Basic Life Support for Healthcare Providers certification.

Nice To Haves

• Knowledge of medical terminology and the ability to apply it in job duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Effective speaking and writing skills appropriate to the job.
• Problem-solving skills and the ability to identify solutions.
• Customer service skills when interacting with patients, families, and staff, including in high-volume and stressful situations.
• Ability to work independently and as an integral part of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Business communication skills, including legible handwriting, knowledge of grammar and syntax, and the ability to write clear, concise clinical reports.
• Ability to learn and regularly update clinical knowledge through classes, continuing education, and job-related training.
• Ability to learn and understand population health and disease population concepts and practices, inventory methods and practices, motivation learning, and customer relationship service concepts and practices.

Responsibilities

• Develop clinical expertise in assigned areas within the specialty or clinic.
• Complete disability paperwork, maintain temperature logs, follow assigned protocols, and support workplace safety and infection prevention within the role’s scope.
• Perform patient care duties, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and completing departmental tasks such as EKGs and ear lavage.
• Handle patient check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments on time.
• Handle patient phone calls and prescription refills, support clinic operations, manage CRM/In-Basket, and serve as a liaison among providers, patients, and staff.
• Apply C-I-CARE standards in interactions with patients, families, and colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED