Patient Care Coordinator II (Medical Assistant), TV GI Clinic – Full Time, Days (08HR)

Stanford Health Care • Pleasanton, CA

1d • $34 - $38

About The Position

The Patient Care Coordinator II (Medical Assistant) facilitates smooth day-to-day operations at the TV GI Clinic while developing skills for progression within the care delivery team. At this foundational level, the role involves learning and applying job skills, policies, and procedures to complete moderate assignments and tasks, exercising judgment within defined guidelines to determine appropriate actions.

The position performs clinical and administrative work, supports patients and providers, maintains clinic readiness, and coordinates communication among patients, providers, and staff. The role is based at Stanford Health Care and is a full-time, day-shift position with an eight-hour schedule.

Requirements

• High school diploma or GED equivalent.
• One of the following: certificate of completion or official transcript from a medical assisting program; completion of medical assistant training by a licensed physician or podiatrist; or certification as a medical assistant through a Medical Board of California-approved certifying organization.
• At least one year of overall experience, including external experience.
• Current American Heart Association Basic Life Support for Healthcare Providers certification.
• Knowledge of and ability to use medical terminology in performing job duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Ability to communicate effectively in speech and writing at a level appropriate for the job, including clear and concise clinical reports and legible handwriting.
• Ability to solve problems, identify solutions, and follow instructions and standard operating procedures.
• Ability to demonstrate customer service skills with patients, families, and staff, including in high-volume and stressful situations.
• Ability to work independently and as an integral part of the patient care team.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Ability to learn and regularly update clinical knowledge through training and continuing education and adapt to a changing healthcare environment.
• Ability to learn and understand population health and disease population concepts and practices, inventory methods and practices, motivation learning, and customer relationship service concepts and practices.

Nice To Haves

• Knowledge of coding and billing regulations.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Knowledge of computer systems and software used in the functional area.

Responsibilities

• Develop expertise in assigned areas within a specialty area or clinic.
• Complete disability paperwork, maintain temperature logs, follow assigned protocols, and support workplace safety and infection prevention within the role's scope.
• Perform patient care duties, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and completing departmental tasks such as EKGs and ear lavage.
• Handle patient check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments on time.
• Handle patient phone calls and prescription refills; manage CRM/In-Basket and clinic support operations; and serve as a liaison among providers, patients, and staff.
• Follow Stanford Health Care's C-I-CARE standards and support an exceptional patient and family experience by anticipating needs, guiding actions, and coordinating care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED