Patient Care Coordinator II - Vadent Health Ctr. - Partial Year

Stanford Health Care • Stanford, CA

43d • $34 - $38 • Onsite

About The Position

This is a Stanford Health Care job. Acquired job skills, policies, and procedures to complete substantive assignments/ tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. Performs work in assigned area(s) to develop expertise needed to be fully functional in an assigned specialty area/clinic. Proficiency in: - Rooming - Check-in/out - Vaccine administration - Medication Administration - POC testing - Specimen collection - Procedure assist - Prescription refills - CRM/In-Basket Mgmt Other duties as assigned: - Specific Protocols as assigned - Disability paperwork - Improvement Work - EverReady Checklist - Schedule sweeps - Temp logs - Audits as assigned - Preceptor - Super User

Requirements

• High School Diploma or GED equivalent
• Medical Assistant Certificate/Diploma from an approved school /institution or equivalent documented training
• 1- 5 years of directly related experience Required
• Knowledge of and ability to use and apply medical terminology in performing his/her duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in functional area.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to solve problems and identify solutions.
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to work independently as well as an integral part of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
• Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
• Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
• Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.
• Requires basic knowledge and understanding of the theories, concepts, principles and practices of health care
• Learns to apply principles, theories, and concepts through work assignments.
• Intermediate proficiency in the MS Office Suite applications , Database, healthcare billing system, healthcare health record system.
• Requires full knowledge of basic analytical principles, concepts, and methods and the ability to apply established practices and concepts to perform work.
• BLS - Basic Life Support required

Nice To Haves

• CMA - Certified Or Registered Medical Assistant preferred

Responsibilities

• Prepares the necessary information (i.e. lab and procedural results), equipment and supplies for exam.
• Assists physicians with procedure set-ups, patient procedures and examinations.
• Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration (vaccinations) and injections and other necessary tests.
• Administers medication following approved procedures and only after checking medication and dose with a licensed person.
• Processes requests for prescription refills according to established practice.
• As required, performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, administer immunizations.
• Collects and sends specimens to appropriate labs for testing per protocol.
• Assists the physician with maintaining preventive health measures for a panel of patients.
• Promptly and accurately reports and refers patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
• Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
• Schedule radiology appointments.
• Maintains clean and orderly exam rooms, hallways and work areas.
• Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.
• Provides information, referrals and customer service
• Acts as a patient advocate, coordinator and liaison for Stanford Health Care in dealing with the community.
• Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter with a Stanford medical facility.
• Informs patient’s authorization and collects payment for new and returning patients, using the scheduling system.
• Collects patient demographic and insurance data and enters into systems as well as assigns medical record numbers
• Assures appropriate verifications and authorizations are complete before patient sees provider
• Assists with all messaging from the patient to the physician in a timely manner.
• Coordinates with SHC Special Patient Services
• Continue training, receiving detailed instructions in new or specialty areas and work under the general supervision of experienced Clinical Assistant/Medical Assistant.
• Assignments are selected to provide increased complexity and variety within the specialty area.
• Work is review for accuracy and completeness.

Benefits

• Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
• You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED