Patient Care Coordinator II - Dermatology Medicine in Redwood City - Full Time

Stanford Health Care • Redwood City, CA

5d • Onsite

About The Position

The Patient Care Coordinator II (PCC II) is a foundational-level role responsible for facilitating smooth day-to-day clinic operations while developing the skills and specialty expertise needed to progress within the care delivery team. The PCC II learns and applies job skills, policies, and procedures to complete moderate assignments and exercises judgment within defined guidelines. This position is with Stanford Health Care in Dermatology Medicine in Redwood City.

Requirements

• High school diploma or GED equivalent and one of the following: a certificate of completion or official transcript from a medical assisting program; completion of medical assistant training by a licensed physician or podiatrist; or certification as a medical assistant through a Medical Board of California-approved certifying organization.
• At least one year of overall experience, including external experience.
• Current American Heart Association Basic Life Support for Healthcare Providers certification.
• Knowledge of medical terminology and the ability to apply it in job duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to solve problems and identify solutions.
• Ability to demonstrate customer service skills with patients, families, and staff, including in high-volume and stressful situations.
• Ability to work independently and as an integral part of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Familiarity with and understanding of home health, practice care coordination, and clinical care skills.
• Business communication skills, including clear and concise clinical writing, legible handwriting, and knowledge of grammar and syntax.
• Ability to learn and regularly update clinical knowledge through training and continuing education.
• Ability to learn and understand population health and disease population concepts and practices, inventory methods, motivation and learning, and customer relationship service concepts and practices.

Responsibilities

• Develop expertise in assigned areas within a specialty or clinic.
• Complete disability paperwork, maintain temperature logs, follow assigned protocols, and support workplace safety and infection prevention within the role's scope.
• Perform patient care duties, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and performing special departmental tasks such as EKGs and ear lavage.
• Handle patient check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments in a timely manner.
• Handle patient phone calls and prescription refills, support clinic operations, manage CRM/In-Basket, and act as a liaison among providers, patients, and staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED