Patient Admin Specialist II - Dermatology Medicine - Full Time

Stanford Health Care•Redwood City, CA

6d•$33 - $37•Onsite

About The Position

The Patient Administrative Specialist II supports daily outpatient clinic operations, including new patient coordination, surgery scheduling, and front-office administrative functions. The role requires proficiency in Level I skills and strong proficiency in at least one specialized function: medication prior authorization, specialized data collection and coordination, cross-training to support multiple providers, services, or departments, surgery/procedure scheduling, or new patient coordination. The specialist interacts with patients and coordinates registration, referrals, appointments, communications, documentation, and provider needs. The role also includes welcoming and orienting new PAS staff members and contributing to an exceptional patient and family experience through Stanford Health Care’s C-I-CARE principles.

Requirements

High school diploma or GED.
At least one year of related healthcare experience, including external experience.
Proficiency in Patient Administrative Specialist Level I skills.
Knowledge of Windows-based office software, computers, and operating systems.
Basic knowledge of medical terminology.
Strong written and phone/verbal communication skills.
Phone skills, including familiarity with complex or multi-line phone systems.
Strong time-management and organizational skills.
Ability to solve problems and manage multiple priorities.
Ability to actively listen to patients and colleagues.
Ability to provide an exceptional patient experience with empathy, compassion, sensitivity, and professionalism.
Ability to adapt communication to the receiver’s needs and level of understanding.
Ability to remain calm in stressful situations.
Ability to help welcome and orient new PAS staff members.
Ability to provide exemplary customer service and act as a liaison between the front and back office.
Ability to acquire and develop departmental expertise.

Responsibilities

Greet patients; complete registration check-in and check-out; verify insurance information; and assist with questions about appointments, authorizations, payments, billing, and schedules.
Identify and resolve simple patient escalations, provide service recovery where appropriate, and escalate complex issues according to clinic-specific pathways.
Track and manage incoming referrals and schedule appointments in a timely manner while following scheduling instructions, referral guidelines, and insurance eligibility requirements.
Handle inbound and outbound patient calls, route messages, and manage patient correspondence.
Manage faxes, mail, and files; maintain databases; process forms; and use phone and electronic medical record systems.
Welcome and orient new PAS staff members to best practices.
Communicate professionally with PAS staff, clinic and medical center staff, physicians, and patients.
Communicate scheduling preferences and urgent needs to providers.
Perform at least one specialized function with strong proficiency: medication prior authorization, specialized data collection and coordination, cross-training across providers/services/departments, surgery/procedure scheduling, or new patient coordination.
Support Stanford Health Care’s C-I-CARE standards and exceptional patient and family experience.