Patient Care Coordinator II - Dermatology Medicine in Redwood City - Full Time

Stanford Health Care • Redwood City, CA

6d • $34 - $38 • Onsite

About The Position

The Patient Care Coordinator II (PCC II) is a foundational-level role responsible for learning and applying job skills, policies, and procedures to complete moderate assignments and tasks. The PCC II exercises judgment within defined guidelines and helps facilitate smooth day-to-day clinic operations while developing the skills needed to progress within the care delivery team. The position is in Dermatology Medicine at Stanford Health Care in Redwood City and is onsite, full-time, with a day schedule of eight hours.

The role combines patient care, clinic administration, record keeping, and coordination. Duties include developing expertise in the assigned specialty or clinic; carrying out patient care tasks such as taking vital signs and measurements, rooming patients, drawing labs, and assisting with medication reconciliation; completing check-in and check-out, virtual rooming, vaccine administration, point-of-care testing, and specimen collection; and maintaining clinic readiness, supplies, and medication orders. The PCC II also handles patient calls and prescription refills, manages CRM/In-Basket work, supports clinic operations, and coordinates communication among providers, patients, and staff.

The role requires a high school diploma or GED and a qualifying medical assistant program completion, physician- or podiatrist-led medical assistant training, or certification through a Medical Board of California-approved organization. At least one year of overall experience and current American Heart Association Basic Life Support certification for Healthcare Providers are required. Employees are expected to follow Stanford Health Care’s C-I-CARE standards and support an exceptional patient and family experience.

Requirements

• High school diploma or GED equivalent.
• One of the following: certificate of completion or official transcript from a medical assisting program; completion of medical assistant training by a licensed physician or podiatrist; or certification as a medical assistant through a Medical Board of California-approved certifying organization.
• At least one year of overall experience, including external experience.
• Current American Heart Association Certification for Basic Life Support for Healthcare Providers.
• Ability to use medical terminology in performing job duties.
• Knowledge of coding and billing regulations and of computer systems and software used in the functional area.
• Ability to communicate effectively in speech and writing, including legible handwriting and clear, concise clinical reports.
• Ability to solve problems, identify solutions, follow instructions and standard operating procedures, and work independently as well as as part of a patient care team.
• Ability to demonstrate customer service skills with patients, families, and staff, including in high-volume and stressful situations.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Ability to learn and regularly update clinical knowledge through training and continuing education, and to learn population health, disease-population concepts, inventory methods, motivation learning, and customer relationship service concepts and practices.

Nice To Haves

• Knowledge of medical terminology.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Familiarity with home health, practice care coordination, and clinical care skills.

Responsibilities

• Develop clinical expertise in the assigned specialty area or clinic.
• Complete disability paperwork, maintain temperature logs, follow assigned protocols, and support workplace safety and infection prevention within the role’s scope.
• Perform patient care duties, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and completing other departmental tasks such as EKGs and ear lavage.
• Handle check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments on time.
• Handle patient phone calls and prescription refills, support clinic operations, manage CRM/In-Basket work, and serve as a liaison among providers, patients, and staff.
• Execute Stanford Health Care’s C-I-CARE standards in interactions with patients, families, and colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED