Patient Care Coordinator II - Dermatology Medicine in Redwood City - Full Time

Stanford Health Care • Redwood City, CA

7d • $34 - $38 • Onsite

About The Position

The Patient Care Coordinator II (PCC II) is a foundational-level role that applies job skills, policies, and procedures to complete moderate assignments and tasks, using judgment within defined guidelines. The position facilitates smooth day-to-day clinic operations while developing the skills needed to progress within the care delivery team. This role is with Stanford Health Care in Redwood City, in Dermatology Medicine, and is scheduled for a day shift of eight hours.

Requirements

• High school diploma or GED equivalent.
• One of the following: certificate of completion or official transcript from a medical assisting program; medical assistant training completed under a licensed physician or podiatrist; or medical assistant certification from a Medical Board of California-approved certifying organization.
• At least one year of overall experience, including external experience.
• Current American Heart Association Basic Life Support for Healthcare Providers certification.
• Ability to use medical terminology in performing duties.
• Ability to use computer systems and software applicable to the functional area.
• Ability to communicate effectively in speech and writing, including clear and concise clinical reports and legible handwriting.
• Problem-solving ability and ability to identify solutions.
• Customer service skills for interactions with patients, families, and staff, including in high-volume and stressful situations.
• Ability to work independently and as part of a patient care team.
• Ability to follow instructions and standard operating procedures.
• Ability to learn and update clinical knowledge regularly to adapt to a changing healthcare environment.

Nice To Haves

• Knowledge of coding and billing regulations.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Knowledge of population health and disease population concepts and practices.
• Knowledge of inventory methods and practices, motivation and learning, and customer relationship service concepts and practices.

Responsibilities

• Develop clinical expertise in assigned areas within a specialty or clinic.
• Complete disability paperwork, maintain temperature logs, follow assigned protocols, and support workplace safety and infection prevention within the role's scope.
• Perform patient care duties, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and performing departmental tasks such as EKGs and ear lavage.
• Handle check-in and checkout, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments on time.
• Handle patient phone calls and prescription refills; manage CRM/In-Basket and clinic support operations; and liaise among providers, patients, and staff.
• Follow Stanford Health Care's C-I-CARE standards and support an exceptional patient and family experience by anticipating needs, guiding actions, and coordinating care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED