PATIENT CARE COORDINATOR I (Medical Assistant)- Kidney Multi-Site- FT (8 hour) Day

Stanford Health Care • Palo Alto, CA

12h • Onsite

About The Position

The Patient Care Coordinator I (Medical Assistant) is an entry-level position at Stanford Health Care. The role learns and applies job skills, policies, and procedures to complete essential assignments, exercises judgment within defined guidelines, and seeks assistance when needed. The position supports kidney multi-site clinic operations through patient care, clinical administration, clinic maintenance, and communication and coordination. Employees are expected to follow Stanford Health Care’s C-I-CARE principles to provide an exceptional, patient- and family-centered experience.

Requirements

• High school diploma or GED equivalent.
• One of the following: a certificate of completion or official transcript from a medical assisting program; completion of medical assistant training by a licensed physician or podiatrist; or medical assistant certification through a Medical Board of California-approved certifying organization.
• Current American Heart Association Basic Life Support for Healthcare Providers certification.
• Knowledge of and ability to apply medical terminology.
• Knowledge of coding and billing regulations and computer systems and software used in the functional area.
• Ability to communicate effectively in speech and writing, including clear and concise clinical reports and legible handwriting.
• Ability to solve problems, identify solutions, follow instructions and standard operating procedures, and work independently as well as part of a patient care team.
• Ability to demonstrate customer service skills with patients, families, and staff, including in high-volume and stressful situations.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Ability to learn and update clinical knowledge regularly and learn population health, disease population, inventory, motivation, and customer relationship service concepts and practices.

Responsibilities

• Perform patient care duties, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and completing special departmental tasks such as EKGs and ear lavage.
• Handle check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments in a timely manner.
• Handle patient phone calls and prescription refills, support clinic operations, manage CRM/In-Basket, and serve as a liaison among providers, patients, and staff.
• Apply C-I-CARE standards to support an exceptional patient and family experience by anticipating needs, guiding actions, and coordinating care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED